The Peugeot Motocycles app can experience connection issues when your smartphone screen turns off, leading to the loss of active features such as navigation display or vehicle data updates. This problem is commonly reported and is likely related to battery optimization settings or background app restrictions imposed by the mobile operating system, particularly on recent iOS and Android devices.

### Key Causes and Symptoms
- Bluetooth Disconnection: The app may stop responding or disconnect from your scooter after the screen turns off, or when the motorcycle is restarted. Users report needing to reset Bluetooth and restart the app to restore connection2.
- Navigation Not Displayed: Navigation sometimes remains visible only on the phone, not on the scooter's display, possibly linked to connectivity lapses when the app is sent to the background or the screen is off2.
- Long Connection Times: Some users also experience slow reconnections or have to fully restart the motorcycle or app5.

### Potential Solutions
To mitigate these issues, try the following steps:
- Disable Battery Optimization: On both Android and iOS, ensure the Peugeot Motocycles app is excluded from battery optimization or "App sleep" features. These can suspend app activity when the screen is off.
- Allow Background Activity: Grant permissions for the app to run in the background, so it can maintain its connection even when the display is off.
- Keep Bluetooth Active: Confirm that Bluetooth remains enabled and is not being restricted by power saving settings.
- App & Phone Updates: Make sure both the app and your phone’s operating system are up to date, as updates may address connectivity bugs.
- Reset App and Bluetooth: If the connection drops, resetting Bluetooth and force-closing/reopening the app is sometimes necessary27.

#### How to adjust these settings:
- On Android: Go to Settings → Apps → Peugeot Motocycles → Battery → Allow background activity; also check Bluetooth permissions.
- On iPhone: Go to Settings → Peugeot Motocycles → Background App Refresh → On; also review Location and Bluetooth permissions.

If these steps do not resolve the issue, consider reaching out to Peugeot Motocycles support ([email protected]) as ongoing app bugs may require fixes in future app updates or specific technical guidance57.

This connection problem is a recognized issue in user reviews and does not appear to be fully resolved in the current app version25.