Hi there! I understand you’re having trouble loading your bookings on the Premier Inn app even after uninstalling and reinstalling it a few times. That sounds inconvenient. To help get to the bottom of this, can I ask a couple of quick questions?

- Are you logged into the app with the same account/email you used to make the bookings?
- Is the issue happening consistently for all bookings or just specific ones?
- Have you noticed any error messages or codes displayed besides the general inability to load bookings?

While you check on that, here’s a straightforward troubleshooting approach we can try together for your WebKit-based Android 15 device:

1. Clear Cache and Data for the App:
- Go to Settings > Apps > Premier Inn app > Storage.
- Tap “Clear Cache” and then “Clear Data.” This will reset the app’s temporary files and stored info without needing uninstalling.

2. Check Internet Connection:
Make sure your connection is stable and fast enough, preferably Wi-Fi. Poor connectivity can block loading content.

3. Confirm App Version:
Ensure you have the latest version of the app installed from the Google Play Store. Sometimes older versions can face loading problems.

4. Log out and Log back In:
If you can log into the app at all, try logging out completely, then restarting the app and logging back in.

5. Review Device Storage:
Low storage can sometimes cause app loading issues. Verify you have sufficient space on your phone.

6. Check for Server Issues:
Sometimes Premier Inn’s services experience outages. Although recent reports don’t show widespread problems, it doesn’t hurt to check on Downdetector or the Premier Inn social channels for updates8.

If you’ve already tried these steps, let me know which ones and we can dig deeper—like checking your account status or possible app permissions problems. Are you able to try these and tell me what happens?

Tried all of them but still nothing

Thanks for trying those steps and coming back to me. Since the usual fixes haven’t resolved the issue, let’s consider a couple more possibilities specific to your app and device setup.

1. Check App Permissions:
On your Android 15 device, please go to Settings > Apps > Premier Inn > Permissions, and ensure the app has all the necessary permissions enabled, especially for storage and network access.

2. VPN or Network Restrictions:
Are you using any VPN or unusual network settings (like a strict firewall or corporate Wi-Fi) that might block the app from communicating with Premier Inn’s servers? Premier Inn has been known to block VPN traffic sometimes7. Try switching off any VPN or test on a different network (like mobile data) to see if that helps.

3. Account Issues:
Sometimes account-specific glitches can cause data not to load. If you have access, try logging into your account on the Premier Inn website through a browser on your device to see if bookings show up there.

4. Contact Premier Inn Support Directly:
If the problem persists, I recommend reaching out to Premier Inn’s dedicated support team for help with app-specific bookings errors. You can contact them via the Premier Inn contact page here: https://www.premierinn.com/gb/en/contact-us.html1. They can check your booking status and app connectivity more deeply.

Let me know if you want me to guide you through permissions or network checks, or if you prefer, I can help draft a message to Premier Inn support to describe your issue clearly. How would you like to proceed?