Hi there! I see that your player stats in the MaxPreps app keep getting deleted, is that right? Just to get a better idea, could you share a bit more about when this happens? For example, does it occur after you enter the stats, after syncing with another service, or after a certain app update? Also, do you enter stats manually or sync them from another platform like GameChanger or Hudl?

Knowing a bit more will help me guide you through the best steps to fix this!

player stats keep getting deleted after entering stats. They were entered Saturday, gone Sunday. Reentered on Tuesday and deleted again this morning. The stats are entered in by the coaches on the team

Thanks for the extra details! It sounds like the stats entered by the coaches are saving initially but then disappearing within a day or two. Let's work through some possibilities and solutions together.

### Step 1: Check Network/Firewall Restrictions
If the stats are entered on a school or campus network, sometimes firewalls or content filters block saving data to MaxPreps servers. This can cause stats to appear saved temporarily but then get erased.
- Ask your IT department if MaxPreps is fully whitelisted and not blocked by any firewall or filtering.
- If possible, try entering stats from a different network (like a mobile hotspot or home Wi-Fi) to test if the issue persists.

### Step 2: Confirm How Stats are Entered and Synced
- If coaches enter stats manually on the MaxPreps website or app, ensure they finalize and submit the entry properly before exiting.
- If stats are imported or synced from another system like GameChanger, Hudl, or Statman, double-check the sync status. Sometimes syncing errors can overwrite entered stats. For example, if a synced game is marked inactive or altered in the partner app, it could erase stats on MaxPreps.
- Make sure the game is marked "complete" and active in all systems involved.

### Step 3: Version and App Updates
- Verify the coaches are using the latest version of the MaxPreps app if they enter stats via an app.
- On your Macintosh, ensure the browser is up to date since MaxPreps is web-based, and older browser versions on macOS 10.15.7 (Catalina) could behave unpredictably. Safari or Chrome should be updated.

### Step 4: Account Permissions
- Only authorized coaches or stat managers with proper access rights should enter stats. If stats are deleted, it might be due to permissions or conflicting entries.
- Double-check who has edit and admin rights for stats on the MaxPreps team page.

### Step 5: Backup or Save a Copy
- Before entering stats, save a copy or screenshot of the entered stats. If deletion happens again, you can provide evidence when contacting MaxPreps support.

If after these checks the issue continues, it could be a bug or server issue on MaxPreps' end. At that point, I recommend contacting [email protected] with the game details, affected accounts, and timeline for further investigation.

Here is a helpful MaxPreps support article on common stat entry issues that you might want to review too:
Stat Entry Issues

Please try these steps and let me know if you notice any changes or if you'd like help walking through any step! Are you satisfied with this approach so far?

How can coaches prevent stats from being deleted on MaxPreps?

How can coaches prevent stats from being deleted on MaxPreps?

How can coaches prevent stats from being deleted on MaxPreps?

How can coaches prevent stats from being deleted on MaxPreps?

Great question! To help coaches prevent stats from being deleted on MaxPreps, here are some key points based on MaxPreps support guidelines and best practices:

1. Authorized Access Only:
Ensure that only authorized coaches or team admins have permissions to enter and edit stats. Unauthorized changes or deletions are less likely if access is limited. MaxPreps allows team admins to manage who can update stats.

2. Stats Are Tied to Games and Cannot Be Deleted by Coaches:
According to MaxPreps, coaches are unable to delete games that already have stats tied to them. If a game or its stats need to be removed, that action can only be done by MaxPreps support. This policy helps keep stats intact and prevents accidental or malicious deletion2.

3. Proper Submission and Syncing:
Coaches should make sure to properly finalize and submit stats after entry, especially if importing or syncing data from partner apps like Hudl or GameChanger. Conflicting syncs or incomplete submissions can cause stats to appear and then get overwritten or lost.

4. Regular Backups and Confirmations:
It’s recommended to save copies or export stats periodically to have a backup. Screenshots or spreadsheets can help track stats if any discrepancies occur.

5. Contact MaxPreps Support for Help:
If stats are mysteriously deleted or disappear, coaches should contact MaxPreps support ([email protected]) with details. Since MaxPreps controls game and stat deletions on their end, support can investigate issues and restore data if needed.

For a detailed overview, you might want to check MaxPreps’ Stats FAQs and Support articles here:
- Stats FAQs
- The MaxPreps App

Does this guidance help clarify how coaches can protect their stats data? Let me know if you'd like help with anything specific!