[MaxPreps] Text screens show blank for things like news reports and stat definitions

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Gary
9 months ago In MaxPreps
Text screens show blank for things like news reports and stat definitions

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Hi! I understand you're seeing blank screens in the MaxPreps app when trying to view things like news reports and stat definitions on your iPhone running iOS 18.6.1. Let's work together to get this sorted out.

To start, can you tell me if this happens every time you open these sections, or is it intermittent? Also, have you tried any steps already, like restarting the app or your phone? This info will help me guide you better.

Meanwhile, here are some steps you can try to fix the blank screen issue:

1. Restart the MaxPreps app: Swipe up from the bottom (or double-click the Home button if you have one), find MaxPreps, and swipe it away to close it fully. Then reopen the app.

2. Check your internet connection: Sometimes, slow or unstable connections can cause content not to load properly. Make sure your Wi-Fi or cellular data is working well.

3. Clear Cache (if possible): Though iOS apps don’t always have a direct cache clear option, you can try uninstalling and reinstalling the MaxPreps app. This can clear any corrupted temporary data.

4. Update the app and iOS: Confirm you're running the latest version of MaxPreps from the App Store and the latest iOS update. You're on 18.6.1, which is recent, but checking for any minor patches can help.

5. Check Permissions: Sometimes the app needs permissions enabled to load content. Go to Settings > MaxPreps and verify all necessary permissions are allowed.

If after these steps the problem persists, it might be related to the app’s server or a known bug. I can look deeper into that for you or escalate this to MaxPreps support for further assistance.

Would you like me to guide you through any of these steps right now? Also, if you have screenshots or more details on when exactly the blank screens appear, that could help narrow down the cause.

Are you satisfied with this initial guidance?

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