[KW] Receiving login security code is taking several hours

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DeeMele
3 months ago In KW
receiving login security code is taking several hours

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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3 months ago

Hi there! I understand you’re experiencing a significant delay—several hours—in receiving your KW app login security code. Let’s try to get to the bottom of this together.

To help me better assist you, could you tell me:

- Are you receiving the security code via email, SMS/text message, or an authenticator app?
- Have you tried clicking the "Resend Code" option after the delay?
- Are you using any VPNs, browser extensions, or have strict cookie settings on your browser that might interfere with code delivery?
- Are you able to receive other emails or texts from different services without delay?

While waiting for your answers, here are some initial steps you can try:

1. Check Spam/Junk Folder: Sometimes the security code emails land there.
2. Try Resending the Code: Use the "Resend Code" button in the KW app or website after 15 minutes.
3. Disable VPN or Proxy: If you are using any, try disabling them as they might cause network delays.
4. Clear Browser Cookies and Cache: Since you mentioned using WebKit on Windows 10, clearing cookies can help with authentication delays.
5. Try a Different Network: Switch to another Wi-Fi or use mobile data to rule out network issues.
6. Update Contact Info: Ensure the email or phone number tied to your account is current to receive codes promptly.

If you’ve already done these or if the delay continues despite these steps, the problem might be related to backend delivery systems or temporary service issues.

Please let me know about the points above, and we can dive deeper or escalate the issue if needed!

Are you able to share more about how you get your security codes?

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