Hello! I understand your WSFA 12 News app is crashing on your Roku device. Let’s work together to get this sorted out.

To start, could you tell me if the WSFA app crashes immediately when you open it, or does it crash during streaming or another specific action? Also, have you tried any fixes already?

Meanwhile, here’s a systematic approach to troubleshooting Roku apps crashing:

1. Restart Your Roku Device:
- Unplug the Roku from power for about 10 seconds, then plug it back in.
- Turn it back on and try the app again.

2. Check Your Internet Connection:
- Ensure your Roku has a stable internet connection because streaming apps rely on this.
- You can test this by opening another app or running the network test within Roku settings.

3. Update Roku Software:
- Go to Settings > System > System update and check for updates.
- If there’s an update, apply it and restart your Roku.

4. Remove and Reinstall the WSFA App:
- From the Home screen, highlight the WSFA 12 News app.
- Press the star (*) button on your remote, then select Remove channel.
- Restart your Roku device.
- Go to the Roku Channel Store and reinstall the WSFA 12 News app.

5. Clear App Cache (by uninstalling and reinstalling as above):
- Roku doesn’t have a direct option to clear app cache, but reinstalling effectively does this.

6. Perform a System Restart from Roku Settings:
- Go to Settings > System > Power > System restart (if you have a newer Roku model).
- Confirm and wait for the device to reboot.

If after these steps the app still crashes, the issue might be related to a recent app update or Roku firmware problem. In that case, a factory reset could be a last resort, but that wipes all data and channels so it’s better to avoid unless necessary.

Would you like me to walk you through any of these steps in detail? Also, did you notice if other apps on your Roku are working fine or having similar issues? That info can help narrow down the cause.

Looking forward to your reply!