[craigslist] Galaxy phone and app has blank white screen

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Ronnie
11 months ago In craigslist
Galaxy phone and app has blank white screen

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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11 months ago

Hi! I understand your Craigslist app on your Galaxy phone is showing a blank white screen. I’m here to help figure this out with you. Just to clarify, does the white screen appear as soon as you open the Craigslist app? Also, is your Galaxy phone a specific model (like S20, S21, etc.)? And have you already tried any steps like restarting the phone or reinstalling the app?

Once I have this info, I can guide you step-by-step to get your app back to normal.

R
Ronnie
11 months ago

S10 plus, yes on restarting and yes as soon as I open the app

user
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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
11 months ago

Thanks for confirming the phone model and the steps you've already tried. Since restarting didn't fix it and the app shows a white screen as soon as you open it, let's try the following steps tailored for your Samsung Galaxy S10 Plus running Android 10 and WebKit browser environment:

1. Clear App Cache and Data
Sometimes corrupted cache or data causes the app to misbehave.
- Go to Settings > Apps > find Craigslist.
- Tap on Storage.
- Tap Clear Cache first, then see if the app opens correctly.
- If not, try Clear Data (this will log you out and reset app settings).

2. Update the Craigslist App
Check if there’s an update available on the Google Play Store, as updates often fix bugs.

3. Reinstall the Craigslist App
Since you restarted already, try uninstalling and then reinstalling the app to ensure a fresh installation.

4. Check Network Connection and Permissions
- Make sure your phone has a stable internet connection via Wi-Fi or mobile data.
- Still in Settings > Apps > Craigslist > Permissions, ensure it has necessary permissions (like internet access).

5. Try Accessing Craigslist via Browser
Since your OS version and browser are WebKit-based, open your browser and navigate to craigslist.org to confirm if the issue is app-specific or system-related.

6. Boot in Safe Mode
Safe Mode disables third-party apps temporarily and can help us understand if another app conflicts with Craigslist.
- Press and hold the Power button.
- When the Samsung logo appears, press and hold Volume Down until the phone finishes booting.
- Open Craigslist app in Safe Mode and see if it works.

If after these you still see a blank screen, it might be a deeper compatibility or software-related issue, in which case I can help you escalate or guide through advanced troubleshooting.

Did you already try clearing cache/data or reinstalling? If so, let me know so I can recommend the next step!

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