[Touch ‘n Go eWallet] Crash detection

D
Daniel Loi
3 months ago In Touch ‘n Go eWallet
Crash detection

Comments

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
3 months ago

Hi there! I understand you're encountering issues with crash detection for the Touch 'n Go eWallet app on your iPhone running iOS 26.4. Could you tell me a bit more about what exactly is happening? For example, does the app crash right after opening, during certain actions, or when you try to make a payment?

In the meantime, here are some steps we can try to resolve the crash issue:

1. Check for App Updates:
Make sure you have the latest version of Touch 'n Go eWallet installed from the App Store. Sometimes, app crashes are fixed in updates.

2. Restart Your iPhone:
A simple restart can clear temporary glitches affecting app performance.

3. Clear App Cache or Data:
Although iOS doesn't let you clear cache directly, you may try deleting the app and reinstalling it. Before deleting, do make sure you know your login credentials.

4. Check Internet Connection:
Since the eWallet relies heavily on the network, ensure your Wi-Fi or mobile data connection is stable.

5. Check for iOS Updates:
Sometimes running the latest iOS version can help fix compatibility issues.

6. Verify Permissions:
Go to Settings > Touch ‘n Go eWallet, and make sure all required permissions (like network & notifications) are enabled.

If you’ve tried these or if the crash happens under certain specific conditions (like during payment), please let me know. Also, if the app crashes during payment, Touch 'n Go recommends retrying once your connection is stable; if that doesn’t help, you can reach out to their Careline at +60 3 5022 3888 for assistance2.

Would you like me to guide you through any of these steps? Or if you have tried some already, just tell me which ones so I can suggest more advanced solutions.

Leave a comment