Hi there! I understand you're having trouble linking the ID GO app to your TV provider on your Mac running OS X 10.15.7. Let's work through this together so you can get back to watching your content.

To help me better assist you, could you please share a bit more about the problem? For example:
- At which step does the linking fail? (e.g., after entering your TV provider login details, does nothing happen, or do you get an error message?)
- Which TV provider are you trying to link?
- Have you tried logging out and back into the app or reinstalling it already?

Meanwhile, here’s a step-by-step approach to troubleshoot linking issues on your Mac:

1. Check Internet Connection
Ensure your Mac has a stable internet connection. A weak or unstable Wi-Fi can cause login/linking failures.

2. Clear Browser Cache and Cookies
Since the ID GO app on Mac often uses browser-based sign-in for TV providers, clearing your browser cache and cookies can help avoid glitches in the login process.

3. Try a Different Browser
If you are signing in via a browser, try using another browser like Safari, Chrome, or Firefox to see if the problem persists.

4. Disable Pop-up Blockers and Redirect Restrictions
TV provider sign-in sometimes opens new windows or redirects. Ensure your browser allows pop-ups and redirects for the ID GO site.

5. Log Out and Restart the App
Fully log out of the ID GO app or website, then quit and relaunch the app. Sometimes this resets the sign-in flow.

6. Re-install the App (If Using a Desktop App)
If you have the ID GO app installed on your Mac, uninstall it fully, then reinstall the latest version from the App Store.

7. Verify TV Provider Account Credentials & Access
Double-check that your username and password for the TV provider are correct, and that your subscription is active and supports streaming through ID GO.

8. Check for Service Outages
Sometimes the issue may be on the TV provider’s or ID GO’s side. You can check the ID GO app page or their support for any ongoing outages affecting authentication.

If you’ve tried these already or if you get specific error messages, please let me know so we can dive deeper. Also, if you want, I can guide you through the steps to clear cache or disable pop-up blockers on your specific browser on macOS Catalina.

Does that sound good? Let me know how it goes or if you want me to walk you through any of these steps!

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