Hi! Sorry to hear you're having trouble with the PensionBee app hanging on the splash screen. Let's see if we can get this sorted out together.

First, could you tell me if this started happening after a recent update or change? Also, have you already tried any troubleshooting steps, like restarting your device or reinstalling the app?

While you answer, here’s a simple approach you can try:

1. Force stop the app: Go to your Android settings > Apps > PensionBee > tap "Force Stop."
2. Clear cache: In the same app settings area, tap "Storage" and then "Clear Cache." This can remove any temporary files that might be causing loading issues without deleting your data.
3. Check your internet connection: Since the app may need to load data, ensure you have a stable internet connection via Wi-Fi or mobile data. Try switching between them if possible.
4. Update the app: Go to Google Play Store and check if there’s an update available for PensionBee. An update might fix any bugs.

If those steps don’t help:

5. Clear app data: In the app settings, tap "Clear Data" or "Clear Storage." This will reset the app like new, but you might have to log in again.
6. Reinstall the app: Uninstall PensionBee completely and then reinstall it from the Play Store.

Since you’re on Android 10 with a WebKit browser engine, sometimes older Android versions can have compatibility quirks, so ensuring the app is updated is important.

If after all this the app is still stuck on the splash screen, it could be worth checking if there is a known issue with the app’s servers or compatibility with your device. In that case, I can help escalate this to PensionBee support or check for any service announcements.

Let me know what you’ve tried already or if you want to go through these steps together!

Tried all the above but still hanging

Thanks for letting me know you've already tried all the common troubleshooting steps like clearing cache, reinstalling, and restarting the device.

At this point, since the app is still hanging on the splash screen, it could be due to a backend or server issue, or possibly something specific to your account or device configuration that’s causing the problem.

Here’s what I recommend next:

1. Check your device’s date and time settings: Sometimes incorrect date/time can prevent apps from connecting properly. Ensure your Android device is set to automatic date and time.

2. Try using the PensionBee web app instead: Since your device uses WebKit, you can access PensionBee through your browser by visiting the official site to see if you can log in there without issues.

3. Contact PensionBee support directly: Since this seems like a deeper issue, it's best to reach out to the PensionBee team with details about your device (Android 10, WebKit), app version, and the steps you’ve tried. They may be able to identify account-specific or server-related issues. Email: [email protected]

I know you want this resolved quickly, so contacting them with this information will get you the best tailored help. Meanwhile, I can assist you with accessing your pension info via their web platform if you'd like.

Would you like me to help guide you through logging in via browser, or assist with drafting an email to support?