[AXS Tickets] Black screen

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Julie Szamocki
2 months ago In AXS Tickets
Black screen

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Charlotte Green

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2 months ago

Hi! I see you're experiencing a black screen issue with the AXS Tickets app on your iPhone running iOS 18.6. Let’s work together to get this sorted out.

First, could you tell me:
- When exactly does the black screen appear? (For example, right after you open the app, when trying to view tickets, or another moment.)
- Have you tried any steps already, like restarting the app or your phone?

Meanwhile, here are some steps to try that often help resolve this:

1. Force Close and Reopen the App
- On your iPhone, swipe up from the bottom and pause to see the app switcher.
- Swipe the AXS app off the screen to close it.
- Then open the app again and see if the black screen persists.

2. Check Your Internet Connection
- AXS app needs a good internet connection to load properly.
- Try switching between Wi-Fi and cellular data to see if that helps.

3. Update the App
- Open the App Store and check if there’s an update available for the AXS app.
- An outdated version can sometimes cause display issues.

4. Restart Your iPhone
- Press and hold the side button and either volume button, then slide to power off.
- Turn the phone back on and open the app again.

5. Reinstall the App
- If none of the above works, delete the AXS app by pressing and holding it, then tapping “Delete App.”
- Then reinstall it fresh from the App Store.
- This often clears up any corrupted app data causing the black screen.

Once you try these steps, let me know how it goes. If the problem remains, we can check for account issues or if there’s a known outage affecting app functionality.

Are you satisfied with this solution so far?

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