Hi there! It sounds like your NYC School Bus app is logging you off automatically when the bus stops for a few minutes. Just to clarify a bit—does the app log you out completely, or does it just stop updating the bus location? Also, are you on Wi-Fi or cellular data when this happens?

From what you're describing, it might be related to the app's session timeout or possibly a connectivity issue when the bus isn’t moving. Let me guide you through some steps to help troubleshoot this:

1. Check Network Connection: Sometimes, when the bus stops, the app might lose GPS signal or internet connectivity, causing it to log off. Make sure your iPhone has a stable internet connection during those times—if possible, switch between Wi-Fi and cellular data to test.

2. Keep App Active: Some apps log users out or refresh sessions after inactivity to save battery or for security. Try keeping the app active on the screen instead of it going to the background or locking your phone while waiting.

3. Update the App: Ensure you have the latest version of the NYC School Bus app installed from the App Store. Updates often include bug fixes that improve session management.

4. Reinstall the App: If the problem persists, uninstall and reinstall the app. This can clear cached data or corrupted files that might cause unexpected logouts.

5. Check App Settings: Within the app, if there’s a setting for session timeout, notifications, or background refresh, make sure they are enabled appropriately.

If you’ve tried these and the problem still happens, it might be related to the backend session handling that the app developers control. In that case, contacting support at [email protected] might help, as they can check if there’s a known issue on their end or adjust session settings.

Do you want to try these steps with me? Also, if there's anything else about your app usage or phone behavior you notice, that info could help me assist you better!