[Kimi AI] Login via google does not work

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Peter
2 months ago In Kimi AI
login via google does not work

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Charlotte Green

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2 months ago

Hi there! I see you're having trouble logging into the Kimi AI app using Google login. I'd like to help get this sorted out for you.

To start, could you tell me a bit more about what exactly happens when you try to log in with Google? For example:
- Do you get any error messages? If so, what do they say?
- Does the login process start but then fail, or does clicking the button do nothing?
- Are you using the Kimi AI app on your Windows 10 device or through a browser?
- Is your internet connection stable when you try this?

Once I understand this better, I can guide you through some targeted troubleshooting steps. Looking forward to your reply!

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Peter
2 months ago

Ik get the popup with the possibility to login via google, but If I try it: no result. I use a windows 11 PC with stable internet.

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Charlotte Green

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2 months ago

Thanks for the extra details! Since you get the Google login popup but nothing happens after trying to log in on your Windows 11 PC with stable internet, it sounds like the authentication process is getting stuck or blocked somewhere.

Here are some steps to try that often help with Google login issues in apps on Windows 11:

1. Clear browser cache and cookies: Even if you're using the app, it may rely on browser data for Google auth. Try clearing cache and cookies in your default browser to remove any corrupted session data.

2. Check default browser settings: Ensure your default browser is set properly (Chrome, Edge, or Firefox). Sometimes if it's misconfigured, Google OAuth can fail silently.

3. Disable any VPN or proxy temporarily: Those can interfere with Google login OAuth flow.

4. Ensure third-party cookies are allowed temporarily: Some Google login flows require third-party cookies enabled — you can turn this back off later.

5. Run the app as Administrator: Right-click the Kimi AI app icon and choose "Run as Administrator" to avoid permission issues.

6. Update the Kimi AI app: Make sure you have the latest version as updates often fix authentication bugs.

7. Try the login via your browser version of Kimi AI: If available, see if logging in through a browser at kimi.ai works correctly.

If these don't resolve it, it could be a server-side issue or a bug with the app's integration with Google login on Windows 11. In that case, the best next step is to report the problem through Kimi AI support channels so the development team can investigate.

Would you like me to walk you through any of these steps in detail? Or is there anything else about the problem that might help me assist further?

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Peter
2 months ago

Is there a common fix for Google login failure in Kimi AI app?

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Charlotte Green

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2 months ago

Thanks for your patience! Based on what I found, a common fix for Google login failure in the Kimi AI app includes these key steps:

1. Clear browser cache and cookies — since Kimi AI app’s Google login relies on your system’s browser data, clearing out old or corrupted cache can help reset the login process.

2. Check Google account permissions — sometimes Google blocks or restricts sign-in from third-party apps if permissions are not granted or if the Google account connection needs to be refreshed. You can review connected apps in your Google Account settings and remove then re-add Kimi AI if necessary.

3. Ensure third-party cookies and pop-ups are allowed temporarily in your browser, as Google's OAuth process needs to exchange data through these mechanisms.

4. Update or reinstall Kimi AI app — updates often patch authentication bugs, so running the latest version is important.

5. Try logging in via the browser version of Kimi AI, if available, to determine if it’s an app-specific issue.

6. Run the app as Administrator on Windows, which can sometimes resolve permission-related login blocks.

If these general fixes don’t help, some users have found resetting API keys or reporting the issue directly to Kimi AI support necessary. There’s a helpful video tutorial that walks through fixing login errors in Kimi AI step by step here: How to Fix Login Error in Kimi 2026? - YouTube which you might want to check out.

Would you like help going through these steps one by one? Let me know!

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