Hello! I understand that your photos and videos from Y-Disk are not loading properly. Let's work together to figure this out.

To get started, could you please let me know a bit more about your situation? Are you trying to access the photos and videos directly from the Y-Disk app on your iPhone, or are you attempting to view them from another source? Also, when did this issue start occurring?

Once I have more details, I can guide you more effectively!

App on my iPhone. It has been happen for a while. So I stopped using it but I want my photos/video that are on there.

Thanks for the additional details! Let's see what we can do to get your photos and videos loading again in the Y-Disk app on your iPhone.

Here are some troubleshooting steps to try:

1. Check for App Updates: Sometimes, an outdated app can cause issues. Open the App Store, tap on "Updates," and see if there’s a newer version of Y-Disk available. If yes, please update the app.

2. Restart the App: Close the Y-Disk app completely by swiping it up from the app switcher and then relaunch it.

3. Check Internet Connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network. You can try restarting your router or toggling the Airplane mode on and off to reset your connection.

4. Permissions Check: Ensure that the Y-Disk app has the necessary permissions to access your photos and videos. Go to Settings > Privacy > Photos, and check if Y-Disk is allowed access.

5. Clear Cache: If the app has a cache or storage management feature, try clearing it to free up space. This can help with loading issues.

6. Reinstall the App: If the steps above don't help, try deleting the Y-Disk app and reinstalling it from the App Store. This can often resolve persistent problems.

7. Check for Storage Space: Ensure your iPhone has enough storage available. If space is low, it may affect apps and their ability to load content. You can check this under Settings > General > iPhone Storage.

If you've tried all these steps and your photos and videos are still not loading, there could be a larger issue with the app or its connection to your Y-Disk account. In that case, I’m happy to look up more information about potential server issues or reach out to Y-Disk support directly.

Please let me know how it goes, or if you’d like to explore further options!