Hi there! I understand you're having trouble with the custom size feature on the Tayasui Watercolor Painting app for iPad. I'd love to help get that sorted out.

To make sure I guide you correctly, could you share a bit more about what exactly isn’t working? For example, are you unable to find the option to set a custom paper size, or does it let you set a size but it doesn’t apply when you start drawing?

Meanwhile, here’s a basic approach to check the custom size on iPad in Tayasui Watercolor:

1. Open your Tayasui Watercolor app on your iPad.
2. When creating a new drawing, look for the paper size option—on iPad, you can change the paper size before starting your drawing (this feature doesn’t apply on iPhone).
3. If you don’t see custom sizes, try looking in the toolbar or settings for “Paper Size” to select or input your desired dimensions.
4. Make sure you confirm or apply the size before beginning your work.

If this option is missing or not responding, sometimes restarting the app or your iPad can help refresh settings. Also, check if your app is updated to the latest version as occasional bugs get fixed in newer releases.

Could you tell me which step you’ve tried so far or if any options are greyed out or missing? That way, we can pinpoint where the glitch might be.

You can also check this tutorial from Tayasui’s help page on changing paper size on iPad for more visuals: https://www.tayasui.com/sketches/faq/ 1

Looking forward to your reply!

I can change the numbers, but it choses the default instead.

Thanks for clarifying! So when you input your custom size numbers, the app still defaults back to the preset size instead of applying your custom dimensions. That sounds like an issue with the settings not saving or applying correctly.

Let’s try a couple of things to fix this:

1. Restart the App: Sometimes temporary glitches happen. Close Tayasui Watercolor completely by double-pressing the Home button and swiping it away, then reopen and try setting the custom size again.

2. Reset Tool Settings: The app has an option to reset all tools and settings to default, which can sometimes clear bugs affecting how settings are applied. On your iPad, look for a settings menu or under the “Help” section, there might be an option like “Reset all tools” or “Restore default settings” — try that and then set your custom size again.

3. Update the App: Make sure your app is updated to the latest version in the App Store. Updates often fix bugs like this.

4. Check for iPadOS Updates: Since you're on iPad, sometimes OS updates improve app compatibility. Head to Settings > General > Software Update and apply any pending updates.

5. Reinstall the App: If none of the above works, try uninstalling Tayasui Watercolor and reinstalling it from the App Store. This can refresh the app’s settings and files.

If after these steps the custom size still reverts to default, it might be a known issue that would need reporting for developer attention. You can report this problem directly from the app or on the Tayasui website: go to their FAQ and click “Report a Problem” under the app’s section1.

Give these a try and let me know how it goes! I’m here to help you get this working just right.