Hi there! Thanks for reaching out and sharing your email. I’d like to understand a bit more about what you mean by “the app is not working.” Could you tell me if it’s not opening at all, crashing, freezing, or maybe something else? Also, are you getting any error messages when you try to use it? This info will help me guide you better on your iPhone running iOS 18.5.

its crashing

Thanks for the details about the app crashing on your iPhone with iOS 18.5. I want to help you get it working smoothly again. Let’s try these steps one at a time:

1. Restart your iPhone: Sometimes a simple reboot clears temporary glitches. Hold the power button, slide to power off, wait 30 seconds, then turn it back on.

2. Check for App Updates: Go to the App Store, tap your profile icon, scroll to updates, and see if there's an update for the MV Fit app. Installing any updates can fix known bugs.

3. Force Close and Relaunch the App: Swipe up from the bottom and hold to access the app switcher, then swipe the MV Fit app off the screen to close it completely. Open it again.

4. Reinstall the App: If the above don’t help, uninstall MV Fit by holding the app icon, tapping “Remove App,” then deleting it. Afterward, reinstall from the App Store. Sometimes app files get corrupted and reinstalling fixes that.

5. Airplane Mode Test: Interestingly, sometimes apps crash when trying to contact online servers. Try turning on Airplane Mode briefly, then open the app and see if it still crashes.

6. iOS Update Check: Verify your iPhone is fully updated by going to Settings > General > Software Update. iOS 18.5 is recent but newer minor patches might improve stability.

After going through these, let me know how things go. If the app still crashes, we can dig deeper with logs or check your account settings. Also, does the crashing happen immediately on launch or after you do something specific inside the app?

Looking forward to your reply!

The app is not working, my email is [email protected]

Hi again! I see you mentioned the app is not working and gave me your email [email protected]. Just to be clear, are you experiencing the app crashing like before, or is there a different issue now? Are you trying to log in or use a specific feature when it stops working?

Since your email is ProtonMail, if there’s any login-related problem or syncing issue, it could be useful to also check your ProtonMail account or app settings. For ProtonMail itself, clearing the local data cache sometimes helps with app issues: you can do that by going to the app's menu (☰) → More → Settings → App Settings → Local cache → Clear data1.

For the MV Fit app specifically, if it’s crashing or won’t log you in with your ProtonMail address, here’s what I recommend next:

1. Make sure your email and password are entered correctly when logging in.
2. Restart the MV Fit app and your iPhone.
3. Check for any MV Fit app updates in the App Store.
4. Reinstall the MV Fit app if it continues to crash.
5. Verify your internet connection is stable.

If you want, I can also follow up with MV Fit support on your behalf using your email to check if there are any account issues or outages2.

Could you let me know more specifically what happens when you try to use the app now? That way, we can zero in on the exact problem and fix it.

Looking forward to your reply!

its still not working

Thanks for letting me know it's still not working. Since the basic steps haven’t resolved the issue, let's try a few more focused troubleshooting options related to the MV Fit app on your iPhone running iOS 18.5.

1. Check Account and Subscription Status: Sometimes app features stop working if there's an account or subscription issue. Could you try logging out and back into your MV Fit account within the app, then verify your subscription is active?
2. App Permissions: Go to your iPhone's Settings > MV Fit app and ensure the app has the required permissions, such as access to motion & fitness or background app refresh. Without these, the app may crash or freeze.
3. Reset Network Settings: A network glitch can cause app instability. Try resetting network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This won’t delete data but will reset Wi-Fi passwords, so be ready to reconnect.
4. Contact MV Fit Support: Since these steps still don’t fix it, there might be a backend or account-specific problem. You can reach out directly at [email protected] with details of your email ([email protected]) and device info. They can check your account status or if there are any known outages or bugs1.
5. Alternative: Reinstall One More Time: If you haven't done so, uninstall the app, restart your iPhone, and reinstall the latest version. Sometimes a fresh install after a restart clears stubborn cache or corruption.

Could you give these a try and tell me at which step you get or if anything changes? If none of the above works, I’m here to escalate or assist further!

Are you satisfied with the solution I provided so far?