[JetBlue] Can t get past the points and mosaic symbol page

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Christopher Ayles
8 months ago In JetBlue
Can t get past the points and mosaic symbol page

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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8 months ago

Hi there! I understand you're having trouble getting past the points and mosaic symbol page on the JetBlue app. That sounds like it’s blocking you from moving forward. Could you tell me a bit more about when this happens? For example, are you trying to book a flight, redeem points, or log into your account when you get stuck there?

Meanwhile, here are a few steps you can try to help resolve this issue on your Android 10 device with WebKit:

1. Force Close and Restart the App
- Go to your device Settings > Apps > JetBlue > Force Stop.
- Then reopen the app to see if it moves past the stuck page.

2. Clear App Cache and Data
- In Settings > Apps > JetBlue, select Storage.
- Tap "Clear Cache" first, check the app again.
- If the problem persists, then try "Clear Data" (this will log you out, so have your login info handy).

3. Check Your Payment Method
Some users have reported issues when using saved credit cards during booking—manually entering your card details instead of using saved ones might help.

4. Update or Reinstall the App
- Ensure your JetBlue app is updated from the Google Play Store.
- If it is, try uninstalling and reinstalling it to fix any corrupted files.

5. Try a Different Network or Wi-Fi
Sometimes connectivity issues can cause loading problems. Switching between Wi-Fi and mobile data could resolve this.

6. Visit JetBlue Help Pages or Contact Support
If the problem continues, you might want to check JetBlue’s help on Mosaic and redeeming points here: https://www.jetblue.com/help/mosaic and https://www.jetblue.com/help/redeeming-points.

If none of these steps help, it might be a technical issue on JetBlue’s side that needs higher-level support.

Does this help so far? Have you tried any of these already? Let me know, and we can dig deeper!

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