Hi there! I see you're having trouble scheduling visitation through the InmateSales app. I'd like to help get this sorted out for you. To start, could you tell me a bit more about what's happening when you try to schedule a visit? For example, do you receive an error message, does the app freeze, or does the scheduling option not appear at all?

While you check that, here are some basic things to try:

1. Make sure your app is up to date. An outdated app sometimes causes features not to work properly.
2. Confirm your internet connection is stable.
3. Clear your browser cache or app cache if using the mobile application.
4. Verify you have logged into your account properly on the app.
5. Check if scheduling requires advance notice or if your account has any restrictions that might prevent scheduling visits.

If you can tell me what you’ve tried already or any error message you see, I can guide you through more specific steps. Also, some jails or facilities might have unique procedures for visitation scheduling, so knowing the facility or location could help too.

Let me know!

keeps indicating cannot load my balance

Thanks for letting me know that the problem shows as "cannot load my balance." That helps narrow things down a lot.

This error usually points to an issue retrieving your account balance from the server or a problem with how the app is communicating with your device or network.

Let's try these steps to fix it:

1. Check your internet connection. Since you mentioned you’re on a Windows device using WebKit, verify that your internet is stable. Try loading other pages to see if they work smoothly.

2. Clear your browser cache and cookies. Sometimes cached data can cause display or loading errors:
- In your WebKit browser, go to settings or preferences.
- Find the option for clearing browsing data.
- Clear cache and cookies, then restart the browser and try again.

3. Log out and log back in. This forces the app to refresh your session and reload your data.

4. Restart your device. Sometimes basic restarts can clear temporary glitches.

5. Try using a different browser or device. If possible, check if you can access your balance on another browser like Chrome or Edge, or on another device. This can help isolate if the problem is browser or device-specific.

If none of these steps work, it might be a temporary server issue. I can check if there are known outages or backend problems affecting the balance retrieval.

Could you try these steps and tell me if any of them help or if you get a different error message? That way, I can guide you further.