Hi there! I understand you're having trouble making phone calls using the Call ID number after you've successfully deposited money in the InmateSales app. I'd like to get a clearer picture so I can help you better.

Could you tell me a bit more about what happens when you try to make the call? For example:
- Do you get any error messages?
- Does the call attempt connect but then drop?
- Are you able to log into the app and see your deposit reflected?
- What type of phone or device are you using to make the call?

Meanwhile, here’s a general approach to troubleshoot this issue:

1. Verify the Deposit Status: Double-check in your InmateSales account that the deposit actually went through and the funds are available. Sometimes deposits can show as pending, which might restrict calling.

2. Ensure Proper Call ID Usage: The Call ID number must be entered exactly as provided. Any extra digits or missing numbers can cause the system to reject the call.

3. Check App and Network Settings:
- Make sure your device has a stable internet connection or cellular signal since some calls route through data.
- If your InmateSales app has an “In App Calling” feature enabled, ensure it is properly configured to use Wi-Fi or data. Misconfigurations here can block calls.

4. Restart the App and Device: Sometimes simply closing the app completely and restarting your device can clear up any temporary glitches.

5. Test with Alternative Calling Methods: If possible, try using another device or phone line to make the call using the Call ID to determine if the problem is device-specific.

6. Confirm No Account Restrictions: Occasionally, accounts can have restrictions or holds due to security or verification issues. Check if you received any emails or messages from InmateSales regarding your account status.

If you've already gone through any of these steps, please let me know which ones, and if you observed any specific error messages or behaviors. This will help me guide you further or escalate the issue appropriately.

Are you able to provide these details so we can get you connected?