Hi there! I see that you're having trouble loading your iCloud Music Library on djay, and no song index is showing up. Let’s try to get to the bottom of this together.

To start, could you tell me if you have confirmed that your Apple Music Sync Library is enabled on your Windows device? This is essential for djay to access your iCloud Music Library.

Meanwhile, here’s a step-by-step guide to help resolve this:

1. Check Apple Music Sync Library Settings
- Open your Apple Music app or iTunes on your Windows 10 machine.
- Go to Edit > Preferences > General, then make sure Sync Library (or iCloud Music Library) is checked.
- If it’s already checked, try unchecking it, restart your device, and then re-enable it. This will refresh the library sync.

2. Log out and back in to djay
- In djay, log out from your account (also from Apple Music streaming within djay if applicable).
- Close djay completely.
- Reopen djay and log back in to refresh connection and library indexing.

3. Force Restart your PC
- A restart can often help to reset the library indexing.

4. Check Apple Music permissions
- Make sure djay has permissions to access your music library on your system.
- Check Windows Privacy settings: Settings > Privacy > Music and ensure access is enabled for djay.

5. Update djay and Apple Music/iTunes
- Ensure both djay and Apple Music (or iTunes) are updated to their latest versions, as updates might fix bugs related to library indexing.

If after these steps your iCloud Music Library still does not load or show any songs, it could be a syncing or indexing issue on the Apple side or with djay’s integration.

There have been cases reported where logging out of Apple Music streaming and djay, then reinstalling djay fresh helped resolve such issues1 2.

Would you mind letting me know what you have tried so far so I don’t suggest repeated steps? Also, if you see any error messages or additional symptoms, that info will help too.

Are you ready to give the above a try?

djay pro app on my iphone cannot load song from icloud drive

Hi! Thanks for reaching out about your djay Pro app on iPhone not loading songs from iCloud Drive. Let’s narrow down what might be causing this.

First, can I confirm: Are you trying to load songs stored directly in iCloud Drive (accessed via the Files app) or songs from your Apple Music iCloud Library? Sometimes these are treated differently by djay.

In the meantime, here are some steps specific to iPhone and iCloud Drive that usually help:

1. Ensure iCloud Drive Access is Enabled for djay Pro
- Go to your iPhone’s Settings > [your name] > iCloud > iCloud Drive, and make sure iCloud Drive is turned on.
- Scroll down and ensure djay Pro is allowed access to iCloud Drive here.

2. Check If the Songs Are Fully Downloaded Locally
- In your Files app or iCloud Drive folder, do you see a cloud icon with a down arrow next to the songs? That means they are in the cloud only, not downloaded locally.
- djay often requires the actual file to be downloaded to your device to load it in the app. Try tapping that icon to download the song to your iPhone before loading it into djay.

3. Restart djay Pro and Your iPhone
- Close djay completely (swipe up from app switcher).
- Reopen the app and try again.
- If it still doesn’t work, restart your iPhone and try once more.

4. Update djay Pro and iOS
- Make sure your djay Pro app and your iPhone’s iOS are both up to date to avoid compatibility issues.

5. If You Disabled iCloud for djay Pro Before
- Sometimes users disable iCloud access for djay Pro in iPhone settings or security settings. Double-check that this is enabled again, as it’s necessary for loading music from iCloud Drive1.

If you’ve tried some of the above already or if you get any specific error messages while loading, please let me know so I can provide a focused fix. Also, is this issue happening for all songs or only specific ones from iCloud Drive?

Looking forward to your reply so we can get your tunes loaded smoothly!

Why doesn't djay Pro access iCloud Drive on iPhone?

Great question! The main reason why djay Pro doesn’t fully access iCloud Drive on iPhone is that djay Pro doesn't directly integrate with iCloud Drive as a cloud service. Instead, djay accesses local files that are visible on your device, including files downloaded from iCloud Drive via the Files app. If your audio files in iCloud Drive are not downloaded locally, djay won't be able to load or play them.

In other words, djay treats iCloud Drive more like a folder on your device rather than a live cloud connection. So any files that are only stored "in the cloud" and not physically downloaded to your iPhone won’t appear or load properly in the djay Pro app.

Additionally, you need to make sure:

- In your iPhone Settings, under [your name] > iCloud > iCloud Drive, djay Pro is allowed access.
- The songs you want to use are downloaded fully to your device through the Files app (tap the cloud icon to download).
- djay Pro's sandboxed app permissions allow reading files from iCloud Drive folders.

If these conditions aren’t met, djay Pro won’t show or access iCloud Drive songs, even though they appear in your Files app1 2.

Does this help clarify the situation? If you like, I can guide you through checking the permissions or downloading files properly so djay Pro can use them smoothly.