Hi there! I see you’re having trouble logging into your WePlay app account. I’d love to help you get this sorted out. Just to get a clearer picture, could you tell me if you’re seeing any error messages when you try to log in? Also, have you been able to log in before on this device, or is this your first time?

In the meantime, here are some simple steps we can try to resolve the login issue:

1. Check for App Updates: Make sure your WePlay app is updated to the latest version from the Google Play Store. Sometimes, login problems happen due to outdated app versions.

2. Clear Cache and Data: On your Android 10 device, go to Settings > Apps > WePlay > Storage, then tap on Clear Cache first. If that doesn’t help, try Clear Data (note: clearing data may require you to log in again).

3. Restart Your Device: Sometimes a quick restart can fix temporary glitches with the app or device.

4. Check Your Network Connection: Make sure you have a stable internet connection, either Wi-Fi or mobile data.

If you have tried these already or if there’s a specific error involved (like verification code issues or account lock), let me know so we can explore advanced steps or account-specific solutions.

Would you like me to guide you through any of these steps now?

Here is a helpful video walkthrough for fixing WePlay login issues if you want to watch and follow along 1.