Hi there! I'm sorry to hear that the Chair Yoga app is giving you trouble, especially after reaching day 17! Let's work together to sort this out.

To begin, could you let me know if this freezing issue happens consistently after reaching day 17, or does it occur even before that point? Also, have you tried any specific troubleshooting steps, such as restarting the app or your Mac?

In the meantime, here are some general steps you can follow to try to resolve the issue:

1. Restart the App: Close the app completely and then reopen it. Sometimes, this can resolve temporary glitches.

2. Check for Updates: Ensure that your app and your macOS (10.15) are up to date. You can check for updates in the App Store for the app and under “Software Update” in System Preferences for your OS.

3. Restart Your Computer: A simple restart of your Macintosh can sometimes clear up any unresolved issues that might be causing the app to freeze.

These steps might help alleviate the freezing problem. If the issue persists, we could explore further solutions or look into whether there’s an ongoing issue with the server.

Please let me know how it goes or if you need more specific help!

I would have tried the solutions above if the app had let me. I've deleted the app from my iMac and my iPad in the hope that resetting it yet again on only one device may be better, but it's already frozen again in the set-up stage at the age question.

Thank you for the additional details! It seems like you've done a lot to troubleshoot already by uninstalling the app. Freezing during the setup stage, especially at the age question, can be a bit of an annoyance.

Since it froze during setup, we might need to take another approach. Let's try to focus on your device's compatibility and a clean installation. Here’s what you can do next:

1. Ensure Compatibility: Double-check that the latest version of the Chair Yoga app is compatible with macOS 10.15. Sometimes, apps are updated to be suitable for newer versions of the operating system.

2. Remove Any Residual Data:
- Open Finder, then click on Go in the menu bar, and select Go to Folder.
- Type ~/Library/Containers/ and press Enter.
- Look for any folders related to the Chair Yoga app and delete them. This will ensure that any corrupted setup files are removed.

3. Reboot Your Mac: After clearing out the folders, restart your Mac. This can help ensure that everything is fresh before you try to reinstall the app.

4. Reinstall the App: Now, go ahead and download the Chair Yoga app fresh from the App Store. When installing, pay close attention to any prompts that may assist you in the setup.

5. Set Age Question: Try setting up the app again, and if it freezes at the same point, please let me know so we can take a deeper dive into troubleshooting or check for any reported issues with the app itself.

If this approach doesn’t resolve the freezing, I may need to check for some external resources for you regarding similar issues with the app setup. Let me know how it goes!

Troubleshooting frozen apps on iPad

Thank you for your patience as we dig into this! It seems like the app freezing on your iPad might need some specific troubleshooting. Let's try a few methods that are known to resolve issues when apps freeze on iPads:

1. Force Quit the App:
- Double-tap the Home button (or swipe up from the bottom of the screen if you have no Home button) to see all active apps.
- Find the Chair Yoga app and swipe it up to close it completely.

2. Restart Your iPad:
- Press and hold the top button and one of the volume buttons until the sliders appear.
- Slide to power off your iPad, then wait for a few seconds and turn it back on.

3. Check for Updates:
- Go to the App Store and check for any available updates for the Chair Yoga app.
- Also, verify if your iPad is up to date by going to Settings > General > Software Update.

4. Reinstall the App:
- If the issue persists, consider deleting the app again.
- Go to the App Store and reinstall the Chair Yoga app.

5. Check Available Storage:
- Low storage might lead to app freezing. Go to Settings > General > iPad Storage to check your available space.
- If space is low, consider clearing out some unused apps or media.

6. Hard Reset (if it's still frozen):
- For iPads with a Home button, press and hold both the Home button and the Top button until you see the Apple logo.
- For iPads without a Home button, press and quickly release the Volume Up button, press and quickly release the Volume Down button, then press and hold the Top button until you see the Apple logo.

If you still face freezing issues after trying all these steps, it could be a persistent issue with the app itself. Please let me know how it goes, and we can explore further steps, which may involve contacting support for the app directly! Are you satisfied with the troubleshooting methods I provided?

None of that has helped at all.

I appreciate your continued patience! Since the troubleshooting steps haven't resolved the problem and the app is freezing during setup, it seems we need to explore this further. Sometimes, specific issues like this can be related to server-side problems or app bugs.

Here are a few additional options you might consider:

1. Check for Server Status: Sometimes, issues can stem from the app's servers being down. You can check for any announcements regarding downtime or outages on their official social media channels or websites.

2. Contact App Support: Since you’ve experienced multiple freezing issues, reaching out directly to Chair Yoga's support team might yield faster results. You can email them at [email protected]. Providing them with details of your device, OS version, and the issues you've faced will help them assist you more effectively.

3. Try Accessing Support Resources: Sometimes, informative content can help shed light on the issue. You could look at resources like 11 Chair Yoga Poses You Can Do at Home - Verywell Fit for additional insights or ways to engage with Chair Yoga while the app is being fixed.

4. Try Alternative Platforms: If you urgently want to continue your Chair Yoga practice, consider looking for related content on platforms like YouTube until the app issue can be resolved. For instance, there's a 15 min Chair Yoga Class for Seniors that might suit your needs temporarily.

Please let me know how you'd like to proceed or if you have any other questions! Your satisfaction is important, and I'm here to help. Are you satisfied with this guidance?

I've managed to get set up now but I can't access the app without committing to a further year's subscription...

I’m glad to hear you managed to get set up, but I understand the frustration of being prompted for a further year's subscription. Here's what you can do regarding the subscription options:

1. Check Current Subscription Status: First, make sure you know what your current subscription entails. If you have an existing subscription that still has time left, you should be able to access the app without committing to another year yet.

2. Manage Subscription: You can check and manage your subscriptions by navigating to the settings menu in the app, clicking on your avatar, and selecting "Manage Subscription". You should see options related to your current plan and any possible ways to downgrade or cancel. Here’s a link that might guide you further: How do I cancel my subscription (unsubscribe)? - Chair Yoga Online1.

3. Consider Customer Support: If you're still facing issues, contacting Chair Yoga's support directly might provide clarity on whether you can access the app with your current subscription. You can reach them at [email protected].

4. Explore Alternatives: If you feel that the app isn’t meeting your expectations, looking for alternative Chair Yoga resources or apps might be worth considering, at least while you figure out the subscription situation.

Please let me know if you need more specific guidance on any of the steps, and I'm here to help! Are you satisfied with this information?

I've only had the subscription for a few weeks; I just want to use it!

I'm really sorry to hear that you're facing issues accessing your subscription. It's understandable that you'd want to utilize the service you've paid for, especially after just a few weeks. Here are some steps you can take to resolve this and access your app without having to subscribe again:

1. Verify Your Current Subscription: It's essential to check if your current subscription is still valid. You can often do this through the app itself or in your account settings within the app. Ensure that payment was processed successfully and that there are no errors in your account.

2. Contact Customer Support: Since this seems to be an issue on the app’s end, contacting their customer support may help clarify why you're being prompted for another subscription. You can reach out to them at [email protected] and explain your situation. Be sure to include any relevant details, like when you subscribed and the error messages you are seeing.

3. Force Quit and Restart the App: Sometimes, a simple restart can fix accessibility issues. Force quit the app and then re-open it to see if you are still prompted to subscribe again.

4. Look for a Help Center or FAQs: The app might have a help section or FAQs where similar issues are addressed. Reviewing that content could provide specific instructions tailored for your situation.

5. Check for Community Feedback: Searching online forums or the app's community page may reveal if other users are experiencing the same issue and what solutions they found effective.

6. Explore Alternative Yoga Resources: In the meantime, while you work through the app issue, you can check out free Chair Yoga sessions on platforms like YouTube. Here are a couple of links to consider:
- 15 min Chair Yoga Class for Seniors1
- 20 Min Simple Chair Yoga Class2

It’s important to get this sorted out so you can enjoy your yoga practice without further hassle. Please let me know how it goes or if you have more questions! Are you satisfied with these next steps?

I've found one of the suggestions you have above to be useful in 'explore similar solutions' on YouTube, but I won't need this app if I switch. How do I go about getting a refund for the year's subscription I've already paid for this app?

To request a refund for your Chair Yoga subscription, here are the steps you should follow:

1. Visit the Apple Refund Page: Since you likely purchased the app through the App Store, you can request a refund directly from Apple. Go to reportaproblem.apple.com.

2. Sign In: Log into your Apple ID account associated with your purchase.

3. Select Refund Option: Once signed in, find the option that says "I'd like to," then choose "Request a refund."

4. Choose Reason: You’ll be prompted to select the reason for your refund request. Be honest about your situation regarding the subscription and why you no longer wish to continue using the app.

5. Select the App: Choose the Chair Yoga app from your purchase history.

6. Submit Your Request: Follow the prompts to finalize your request.

7. Check Email for Confirmation: After submitting your request, keep an eye on your email for confirmation from Apple regarding the status of your refund.

Keep in mind that while Apple's policies generally support refunds in such scenarios, the approval may depend on your specific circumstances, including your subscription status and time elapsed since purchase.

Feel free to ask if you have any other questions or if there's anything else I can assist you with! Are you satisfied with this information?

Thank you, Charlotte; you've been very helpful, and I appreciate it a lot 😁.

You're very welcome! I'm really glad to hear that you've found the information I've provided helpful. If you ever have more questions or need further assistance in the future, whether it's related to Chair Yoga or anything else, don't hesitate to reach out.

In the meantime, if you're interested in learning more about the benefits of Chair Yoga or exploring various poses, you might find these resources useful:
- Chair Yoga: Benefits and Poses for Beginners - GoodRx
- Chair yoga for seniors: Poses and how to try - Medical News Today
- Online Chair Yoga Resources - Health Benefits and Poses

Wishing you all the best on your yoga journey! Enjoy your day, and feel free to reach out again. Are you satisfied with the help and resources provided?