Hi! I understand you're seeing only Respite hours when trying to start a shift in CareAttend, and no attendant is showing up. Let's get this sorted out.

Just to clarify first:
- Are you trying to start a shift for a particular attendant, and their name isn't appearing?
- Or is this happening for all attendants?
- Have you checked if the attendant is properly assigned to the shift or service type you're selecting?
- Also, are you using the CareAttend app or the web dashboard on your Mac?

This info will help me pinpoint the cause.

While we wait for that, here are some general steps we can try:

1. Verify Attendant Assignment: Sometimes, if an attendant isn’t assigned to a specific respite shift or authorized for that service type, their name won’t show. Check the shift details or employer settings to confirm that the attendant is linked correctly.

2. Check Shift Filters or View Settings: In some cases, the interface might be filtering shifts or attendants by type, showing only Respite hours. Try toggling filters or viewing all available attendants/shifts.

3. Log Out and Back In: Sometimes a simple logout/login refreshes the view and corrects temporary display glitches.

4. Update the App or Browser: Since you’re on Mac OS X 10.15.7, ensure your browser or CareAttend app (if using) is up to date for compatibility.

5. Check for Pending Approvals: If shifts were submitted but not approved yet, the attendant’s shifts might not display for starting new shifts. You can review outstanding entries from the dashboard section "My Outstanding Time Entries" and approve if necessary1.

If you've tried some of these already, let me know which ones, and we'll dig deeper—possibly looking at account or configuration issues.

Does this help so far? If you want, I can guide you through checking assignments or filtering options step-by-step.