Hello! I understand you're having trouble clocking your time in the CareAttend app and submitting it for the day. Let's work together to get this resolved.

To help me better assist you, could you please tell me:
- Are you able to open the CareAttend app normally?
- What exactly happens when you try to clock your time? Do you see any error messages or does the clock button just not respond?
- Have you tried submitting your time before, or is this the first time you're encountering this issue today?
- Is your internet connection stable when you attempt to clock your time?

Meanwhile, here are some initial steps you can try to troubleshoot the issue:

1. Check Internet Connection: Make sure your Android device has a stable internet connection as the app needs to sync your clocking data online.

2. Update the CareAttend App: Verify that you're using the latest version of the app from your app store. Older versions might have bugs preventing clock submissions.

3. Close and Reopen the App: Sometimes, restarting the app can clear temporary glitches.

4. Clear App Cache (Android 10 specific):
- Go to your device Settings > Apps > CareAttend.
- Tap on Storage & cache.
- Tap Clear cache (avoid Clear data unless necessary as that may erase saved info).
- Open the app again and try clocking time.

5. Restart Your Device: A quick reboot can often resolve minor software glitches.

If these steps do not solve the problem, it might be worth checking that your shifts are approved or not locked, as sometimes clock-in/out options are restricted based on shift status.

Could you please try these and update me on how it goes? If the issue persists, we can delve deeper or explore adjusting your shifts if necessary.

Also, if you see any error messages, please share the exact wording or a screenshot if possible—it helps diagnose the problem precisely.

Are you satisfied with these initial suggestions? Let me know, and we'll continue from there!

It won't even show that I have done my time it shows I haven't even done anything even though I have I need to have this work everyday so I can submit my time

Thanks for the extra detail! It sounds like your CareAttend app isn’t even showing the time you’ve already clocked, so it looks like you haven’t done anything yet. That definitely needs to be sorted so your time can be submitted smoothly every day.

Here are some specific steps to try based on common fixes for this kind of issue on Android:

1. Sync and Refresh Data
Sometimes the app’s local data doesn’t sync properly with the server, causing your clocked time not to appear. Try these:
- Open the CareAttend app.
- Pull down on the main screen (like refreshing a page) to manually trigger data sync.
- Wait for a few moments and see if your recorded time appears.

2. Force Stop and Clear Cache
Since your device is Android 10 with WebKit:
- Go to your device’s Settings > Apps > CareAttend.
- Tap Force Stop.
- Then go to Storage & cache and tap Clear cache only (don’t clear data unless instructed).
- Reopen the app and check again.

3. Check for App Updates
- Ensure your CareAttend app is updated to the latest version from the Google Play Store. Older versions might have syncing bugs that were fixed in updates1.

4. Confirm Internet Connectivity and Permissions
- Make sure your connection is stable when syncing.
- Also verify the app has the proper permissions (location, storage, network) in your device settings, as restricted permissions can interfere with saving or showing recorded time.

5. Use the CareAttend IVR Phone System (Temporary Workaround)
If the app continues to misbehave and you need to submit your time urgently, some providers support submitting time via phone using the Interactive Voice Response (IVR) system from a landline or mobile. Check with your agency if this is available to you as a backup until the app issue is resolved5.

If after these steps your clocked time still doesn’t show up, there could be a backend syncing issue or shift approval restriction. In that case, contacting CareAttend support or your program coordinator might be necessary.

Could you try these and let me know if your time appears? Also, if you see any error messages or unusual prompts, please share them. We’ll get this fixed so you can daily submit your time hassle-free!

Are you satisfied with the solution I provided?