Hi! Thanks for reaching out about the CareAttend app not merging hours with your Consumer Direct account. To better assist you, could you please clarify a couple of things for me?

1. Are you able to successfully clock in and out in the CareAttend app but just don’t see those hours reflected or merged in Consumer Direct?
2. How long has it been since you clocked out? Sometimes there can be a delay in syncing.
3. Have you checked your time entries on the Consumer Direct website or app to see if the shifts show there but are not merged, or if they’re missing entirely?
4. Are you using the latest version of the CareAttend app, and is your device connected to the internet when timing in and out?

With this info, I can guide you through the next steps. Generally, the syncing process involves the app submitting time data to Consumer Direct, but sometimes it can get hung up due to network issues, data entry errors, or app settings.

Meanwhile, here’s a simple checklist you can try:

1. Make sure your CareAttend app is updated to the latest version.
2. Confirm you have a stable internet connection when clocking in and out.
3. Double-check that you are using the correct setup code and Device ID registered with Consumer Direct.
4. Log into your Consumer Direct account online to check if your hours appear pending or needing approval.
5. If the hours are there but incorrect, you may need to delete or adjust them directly on the Consumer Direct portal.

If you have done all these and still see no merge, there might be a syncing issue or a setting that needs adjustment.

Let me know what you find from those details and steps, and we can troubleshoot further or I can point you to specific CareAttend and Consumer Direct resources for your region.

Are you satisfied with this guidance so far?