Hi there! I understand that 8 Ball Pool keeps crashing on your iPad, which can interrupt your game time. To help you better, could you please let me know if the crashes happen right after launching the game, during gameplay, or when a specific action occurs (like seeing an ad or making a move)?

Meanwhile, I’ll guide you through some common steps to see if they resolve the issue:

1. Restart your iPad
Sometimes, a simple restart can clear memory glitches that cause apps to crash.

2. Check for Updates
Make sure both your iPad’s iOS and the 8 Ball Pool app are up to date. You mentioned your iPad is running macOS 10.15.7, but just to confirm, since it's an iPad, ensure it's on the latest iPadOS version compatible with your device. The game’s latest version often includes bug fixes for crashes.

3. Clear Background Apps
Close other apps running in the background to free up RAM (memory), which can help the game run more smoothly.

4. Reinstall the Game
If the issue persists, try uninstalling 8 Ball Pool and reinstalling it. This refreshes the app's files and can fix corrupted data causing crashes.

5. Check Network Connection
A weak or unstable internet connection can sometimes cause the app to crash, especially when it loads online content like multiplayer matches or ads. Try switching between Wi-Fi and cellular data if possible.

Do any of the above steps sound like something you’ve tried already? If so, let me know, and I can help you dig deeper into other causes or settings.

Also, if you notice the crash happens specifically when an ad appears or at a certain in-game moment, that detail could help pinpoint the issue.

Looking forward to your reply!

Swiping to check options and collect coins any movement it crashes

Thanks for sharing that the app crashes specifically when you swipe to check options or collect coins. That helps narrow things down!

Since the crash happens on swiping motions inside the app, it might relate to how the app processes those gestures or loads those UI elements on your iPad running iPadOS 10.15.7.

Here’s what I suggest trying next:

1. Clear App Cache (if available): Although iOS/iPadOS doesn’t have a direct cache clearing option like Android, you can try offloading the app to clear cache temporarily without deleting user data:
- Go to Settings > General > iPad Storage.
- Find 8 Ball Pool, tap it.
- Select Offload App (this deletes the app but keeps documents and data).
- Then reinstall the app from the same screen or App Store.

2. Reinstall the App Completely: Since the problem happens with specific in-app gestures, uninstalling and reinstalling might clear corrupted files causing the issue. Be sure to back up your account beforehand if it’s connected to Miniclip or Facebook, so progress is saved.

3. Try with a Different Network: Sometimes slow or fluctuating connection affects loading of coins and UI elements during the gesture. Switch between Wi-Fi and cellular or try another Wi-Fi network.

4. Check for Device Storage and Free RAM: Low free space or memory can cause gestures to lag or crash the game. Please check your iPad’s available storage under Settings > General > iPad Storage, and close other background apps.

5. Update iPadOS: You mentioned your iPad is on version 10.15.7, which actually sounds like macOS (used on Mac computers). Could you please double-check the iPadOS version on your iPad under Settings > General > About > Software Version? Updating to the latest available iPadOS version can fix compatibility issues.

Many users have reported similar crashes on gesture-heavy actions and reinstalling the app solved the problem for them1 8.

If after these steps the problem persists, we can explore advanced fixes or I can help escalate it to 8 Ball Pool’s support team.

Let me know how it goes! Are you comfortable starting with the offload and reinstall step?