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[8 Ball Pool] When trying to make purchases wants password I enter password won't accept change passwords schange

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morris Henderson sr when trying
2 days ago In 8 Ball Pool
when trying to make purchases wants password I enter password won't accept change passwords schange
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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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2 days ago

Hi there! I understand you're having trouble with 8 Ball Pool not accepting your password when trying to make in-app purchases. Just to clarify, are you entering your Google Play account password when prompted, or is this a password specifically for the 8 Ball Pool app? And, have you recently changed your Google account password or used biometrics like fingerprint or face recognition for purchases?

Meanwhile, let me guide you through some initial steps to resolve this:

1. Restart your Device: Sometimes, simply restarting your Android device can clear minor glitches affecting in-app purchases.

2. Check Google Account Sync:
- Go to your device's Settings > Accounts > Google.
- Make sure your Google account is properly synced and there are no sign-in issues.

3. Verify Google Play Store Password:
- Try signing out and back into your Google Play Store account to ensure your password is correct.
- You can do this by going to Settings > Apps > Google Play Store > Storage > Clear Data, then reopen Play Store and sign in again.

4. Confirm Payment Methods:
- In the Google Play Store app, go to Menu > Payments & subscriptions > Payment methods.
- Ensure your payment method is valid and up to date.

5. Clear 8 Ball Pool Cache:
- Go to Settings > Apps > 8 Ball Pool > Storage > Clear Cache.
- Then try the purchase again.

6. Check for Restrictions:
- Sometimes, restrictions like parental controls or device PIN requirements can block purchases.
- Make sure no such restrictions are active under Settings > Digital Wellbeing & parental controls or similar.

If after these steps, the password issue persists, it might be because Google Play requires your Google account password or biometric authentication and it’s not recognizing the input. In such cases, resetting your Google account password or verifying your account via Google's security settings may help.

Would you like me to guide you through any of these steps in more detail? Also, let me know if you’ve already tried any of these so I don’t repeat those.

Looking forward to helping you get this sorted!

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