Hi! I understand you’re having trouble logging into the Columbus Dispatch eEdition app on your Mac with OS X 10.15.7. Let’s work through this together.

To start, could you tell me if you’re seeing any specific error messages when you try to log in? Also, have you recently changed your password or subscription status?

While I wait for these details, here are some initial steps we can try:

1. Check Your Credentials: Make sure you are entering the correct username and password. Sometimes a small typo can prevent login.

2. Password Reset: If you’re unsure about the password, try resetting it through the “Forgot Password” option on the login screen.

3. Browser and App: Since you’re on a Mac, are you accessing via a browser or the app? If browser, try clearing your cache and cookies or switching to a different browser (Safari, Chrome, Firefox). For the app, try closing and reopening it, or uninstalling and reinstalling.

4. Subscription Activation: There have been updates requiring print subscribers to activate digital access again. If you’re a print subscriber, make sure you have completed that activation step in your account settings2.

5. Check Internet Connection: Ensure your internet is stable and not blocking access to the app or website.

If you’ve already tried these or something else, let me know what happened, and we can try deeper troubleshooting steps from there!