Hi there! I understand your thermostat isn't working properly through the OG&E app, and your house is getting hot. Let’s try to get that fixed for you.

First, a few quick questions:
- Is the thermostat unresponsive in the OG&E app, or does it show an error?
- Have you tried adjusting the temperature settings in the app—like setting it to "Cool" and lowering the temperature a few degrees below the room temperature?
- Is the thermostat screen on and showing any information?
- Have you checked if the thermostat has batteries, and if so, are they charged or need replacing?
- Also, is your air conditioning system running at all or is it completely off?

Knowing these details will help me guide you better.

In the meantime, here are some simple steps you can try:
1. Open the OG&E thermostat app and make sure it is connected to your home Wi-Fi properly.
2. Try setting the thermostat to "Cool" mode and set the temperature a few degrees lower than the current room temperature.
3. Check if the thermostat screen is blank or showing any error messages.
4. If the thermostat uses batteries, replace them with fresh ones.
5. Power cycle your HVAC system if possible: turn off the power at the breaker for a few minutes, then turn it back on. This can reset the system.
6. Ensure your air filters are clean, as dirty filters can cause heating issues.

If these steps don’t resolve the issue, it might be a problem with the thermostat hardware or your HVAC system. OG&E offers free air conditioning tune-ups and can install free Ecobee WiFi thermostats as part of their program—you can schedule an appointment by calling the number on their website3.

Would you like me to walk you through any of these steps in detail? Or help schedule a service appointment?

Are you satisfied with the solution I provided?