Hi! I see your MACU app is not working. To help you better, could you tell me a bit more about the problem? For example, is the app not opening at all, crashing, showing an error message, or having trouble connecting? Also, are you using the Windows 10 device you mentioned earlier, or another device?

Once I have a clearer picture, I can guide you through some quick steps to get it running smoothly again.

showing an error message

Thanks for sharing that the app is showing an error message. To assist you best, can you please tell me exactly what the error message says? For example, is it about incorrect login credentials, a connection problem, or something else?

In the meantime, here are a couple of common quick fixes you can try for app errors on Windows 10:

1. Restart the App: Close the Mountain America Credit Union app completely and then reopen it.
2. Check Your Credentials: Make sure your username and password are correct—passwords are case-sensitive. If you're unsure, try resetting your password using the "Forgot Password" option within the app or website.
3. Check Your Internet Connection: Make sure your device is connected to the internet. Try opening another website to confirm.
4. Update the App: If available, update the app to the latest version through the Microsoft Store or the official MACU website.
5. Restart Your Device: Sometimes a simple reboot can fix temporary glitches.

If you are receiving an error related to login, such as "The provided credentials do not match our records" or "Sign In Locked," it could mean password issues or temporary account lockouts from multiple failed attempts. In that case, try the password reset or contact MACU support.

Please share the exact error message, and I can guide you through more specific steps! Also, if you have already tried some of these steps, let me know so I don’t repeat those.

tried all of those and still not working

Thanks for letting me know you've tried those initial steps already. Since the app is still showing an error message after those attempts, let's move into some deeper troubleshooting steps specific to MACU with your Windows 10 setup:

1. Check for Browser and System Settings Related to Security Protocols
Sometimes issues stem from the underlying encryption protocols your system uses to communicate with the MACU app servers. On Windows 10 with WebKit (likely a browser component), make sure your system has the correct SSL/TLS settings enabled:
- Open Internet Options (you can search for it from the Start menu).
- Go to the Advanced tab.
- Scroll down to the Security section.
- Make sure SSL 2.0 and SSL 3.0 are checked AND importantly TLS 1.0 is NOT checked (uncheck if necessary).
- Click Apply and OK.
- Close and reopen the app, then try again.
This setting aligns with MACU's recommended configurations for accessing their digital services2.

2. Reinstall the App
Corrupted application files can cause errors. Uninstall the MACU app completely via Windows Settings > Apps > Apps & Features. Then, download and install the latest version from the official MACU website or Microsoft Store.

3. Check for MACU Service Status
Sometimes the issue could be on MACU’s side, such as server outages or maintenance. You can confirm if their systems are up or if others are reporting issues by visiting MACU's help pages or social channels, or even third-party forums like Reddit where some users discussed similar app problems recently6.

4. Contact MACU Technical Support
If none of the above solves it, your account or app might have a more specific issue. Reaching out to Mountain America Credit Union technical support directly at 1-800-748-4302 could get you personalized help, especially if the error message indicates account lockout or credentials errors3.

If you could please share the exact error message text, I might be able to provide a more targeted next step. Let me know how it goes with these steps! Are you satisfied with this guidance so far?