Hi there! I understand you're having trouble logging into the MACU app because your username or password isn't working. Let's get this sorted together.

First, can you confirm if you're seeing any specific error messages when you try to log in? For example, does it say "username or password incorrect," "sign in locked," or anything else?

Meanwhile, here are some steps that often help with login problems:

1. Double-check your username and password to make sure you’re entering them exactly right. Passwords are case sensitive, so check that Caps Lock is off.

2. If you’re unsure about your password or think it might be incorrect, try using the “Forgot Password” option on the login page. This will guide you through resetting your password by confirming your identity.

3. If you've entered the wrong password multiple times, your account might be temporarily locked. In that case, using “Forgot Password” can help unlock it as well.

4. Make sure your internet connection is stable; sometimes network issues can interfere with logging in.

If you’ve already tried these or if these don't resolve the issue, please let me know what happened when you tried these steps — any error messages or unusual behavior you noticed. That way, I can guide you through more advanced troubleshooting or let you know how to reach specific MACU support.

Are you able to try the password reset step now?