If you are experiencing problems uploading or using the Liberty PR app, several troubleshooting steps can help resolve the most common issues:

1. Clear the app's storage and cache
- For Android:
- Go to your device’s Settings
- Navigate to Apps
- Find and select the Liberty PR or Liberty Business WOWfi app
- Tap Storage & cache
- Select Clear storage and Clear cache
- Reopen the app and log in1.

- For iOS:
- Open Settings
- Scroll down and select the Liberty PR app
- Enable the toggle for Reset cache on next start
- Restart the app and log in1.

2. Common issues reported by users
- Users have reported system errors during payments and autopay setups, difficulty navigating screens (no “Back” or “Home” button), and unresponsive support through the app’s chat feature2.
- Sometimes, features like autopay may get disabled or not function as expected; manual payment may be necessary2.

3. Device compatibility
- Ensure your device meets the minimum requirements:
- Android: Updated OS version as per the Google Play listing
- iOS: Version 13.0 or later5

4. Update or reinstall the app
- Check for the latest version of the app in the App Store or Google Play and update it if needed.
- If problems persist, uninstall and then reinstall the app to ensure a fresh installation45.

5. Use web or alternate support
- If the app continues to malfunction or you cannot complete uploads (such as bills or documents), use Liberty’s web portal or contact support through their official Help Center67.

6. Additional troubleshooting
- Restart your device after clearing cache or updating
- Try switching between Wi-Fi and cellular data to ensure it’s not a connectivity issue
- Minimize the number of devices connected to your network if uploads are slow or failing8.

If you continue having issues uploading files or using specific features in the Liberty PR app, it is recommended to reach out directly to Liberty's customer support through their online Help Center for further assistance6.