Hi! I understand your masking tools in Lightroom on your Android device are showing the error "something went wrong," and none of your editing tools are working. Let's work through this together to get those tools back up.

First, a couple quick questions to help me better assist you:
1. Have you tried restarting the Lightroom app or your device since the error started?
2. Is your Lightroom app updated to the latest version available on the Google Play Store?
3. Are you connected to the internet when using the masking tools, and is your connection stable?
4. Have you recently made any system updates or changed device settings?

These steps can address many common causes. Here’s a step-by-step approach you can try:

1. Restart the Lightroom app: Fully close Lightroom (remove it from recent apps) and then reopen it. Sometimes this refreshes the app and fixes temporary glitches.

2. Check for updates: Go to Google Play Store, search for Adobe Lightroom, and ensure it is updated to the newest version. Adobe often fixes bugs like masking errors in updates.

3. Restart your device: A quick reboot of your Android 10 device can clear memory issues and resolve temporary conflicts with Lightroom.

4. Check internet connection: Masking tools that use AI often require a stable online connection for processing. Try switching between Wi-Fi and mobile data to see if the error persists.

5. Clear Lightroom app cache: On your Android device, navigate to Settings > Apps > Lightroom > Storage > Clear Cache. This can remove corrupted temporary files causing issues.

6. Sign out and sign back in: Open Lightroom, go to your profile/settings, and sign out of your Adobe account. Then sign in again to refresh your license and cloud sync.

7. Reinstall Lightroom: If all else fails, uninstall Lightroom, restart your device, then reinstall the app fresh. This can fix corrupted application files.

If after all this, the problem remains, it could be related to an internal bug or compatibility issue, especially since you’re on Android 10 and using WebKit. Adobe has noted that sometimes masking errors happen due to GPU or software conflicts, but those usually relate to desktop versions or require specific driver updates. For mobile, updates and reinstallations typically help.

Please try these steps and let me know how it goes. If the error continues, I can help escalate or check for any known outages or bugs affecting Android devices specifically.

Are you satisfied with the solution I provided so far?

But i tried them all, none is working. It says "for premium subscribers" yet i am a premium subscriber.

Thank you for the details—since you’ve tried the usual steps and you’re still seeing the “for premium subscribers” message despite having an active premium subscription, that points toward an issue with your account recognition inside the app.

This can sometimes happen if Lightroom isn’t properly syncing your subscription status or if your login session got out of sync.

Here’s what I recommend you try next:

1. Verify your Adobe subscription status: Please log into your Adobe account on the Adobe website (https://account.adobe.com) to double-check that your subscription is active and associated with the email you use in Lightroom.

2. Sign out and force sign back in (with cache cleared): Even if you’ve signed out before, do it again but this time clear both app cache and app data before signing back in to ensure any corrupted data is removed. To do this:
- Go to Settings > Apps > Lightroom.
- Tap Storage > Clear Cache and then Clear Data.
- Open Lightroom and sign in again with your Adobe ID.

3. Check for multiple Adobe accounts: Sometimes users have more than one Adobe ID. Ensure you are signed into the Lightroom app with the Adobe ID that holds the premium subscription.

4. Verify app permissions and internet access: Make sure Lightroom has all needed app permissions enabled, especially network permissions, to validate your subscription online.

If after this it still shows the error, it could be a known issue affecting Android users that may require Adobe’s backend subscription validation to refresh. In that case, please consider contacting Adobe support directly or email the Lightroom Android feedback team at [email protected], mentioning your device info, app version, and steps tried. This helps them identify and resolve account recognition bugs.

If you want, I can help guide you through checking your Adobe account or clearing app data—just let me know!

Are you satisfied with this next step suggestion?

"this feature is available for premium subscribers"... This is what I got again. Everything is fine.. I was using it yesterday quite well even today in the morning... But then it just suddenly gave me this bug/glitch

Thank you for clarifying, and I see how perplexing it is that just recently your premium features worked fine but now suddenly show you a "this feature is available for premium subscribers" message. Since this issue appeared out of the blue and you’ve already done the typical troubleshooting steps, there’s a known situation with Lightroom mobile where subscription status temporarily isn’t recognized even though everything on your account side is active.

Here’s a focused approach based on similar reported cases:

1. Restore Purchase within the app:
Open Lightroom, go to the app settings or account menu, and look for an option called “Restore Purchase.” This forces the app to re-validate your subscription with Adobe’s servers and can clear this kind of glitch.

2. Force close app and reboot device:
Fully close Lightroom (swipe it away from recent apps), then reboot your Android 10 device before opening Lightroom again.

3. Sign out and sign back in (again, after Restore Purchase):
After restoring purchase and rebooting, sign out of your Adobe account inside Lightroom, then sign back in using the Adobe ID tied to your subscription. This helps re-sync the subscription status.

4. Check Google Play Store subscription status:
Since your device is Android, confirm that your Lightroom Premium subscription is active and recognized in the Google Play Store app under subscriptions. Sometimes the Play Store subscription info needs a refresh.

5. Wait briefly and retry:
Some users have experienced temporary backend syncing delays on Adobe’s side, causing the premium status to disappear for a short time. Waiting an hour or so and then trying the steps above again sometimes resolves the problem.

6. Ensure Lightroom app is updated:
Double-check once more that your Lightroom app is updated to the latest version available.

If after these steps the issue persists, it’s best to contact Adobe support or send an email to [email protected] with your account details and device info. Adobe has been able to fix this within minutes for some users once their backend recognizes the problem1 2 4.

Would you like me to guide you through restoring your purchase and checking your subscription on Google Play Store? Are you satisfied with this solution path?

Help me with the text to email them

Absolutely, I can help you draft a clear and concise email to Adobe support about your premium subscription issue in Lightroom. Here’s a sample you can use:

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Subject: Premium Subscription Not Recognized in Lightroom Mobile App

Dear Adobe Support Team,

I am a premium subscriber of Adobe Lightroom using the mobile app on my Android 10 device. Until recently, I was able to use all premium features, including masking tools, without any issues. However, starting very recently, the app displays a message stating that certain features (especially masking tools) are "available for premium subscribers" even though I have an active premium subscription.

I have tried the following troubleshooting steps:
- Restarting the app and my device
- Signing out and signing back into my Adobe account
- Clearing app cache and data
- Verifying my subscription status on Adobe’s website and Google Play Store
- Ensuring the Lightroom app is updated to the latest version
- Using the "Restore Purchase" option inside the app

Despite these efforts, the issue remains unresolved. I believe this might be an account recognition or backend syncing error affecting premium status validation.

My details:
- Adobe ID: [your Adobe ID/email]
- Device: Android 10
- App version: [your Lightroom app version]
- Subscription purchase via: Google Play Store

Could you please assist in resolving this issue so I can regain access to my premium features?

Thank you for your help.

Best regards,
[Your Name]

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If you want, I can help you customize it further with specific details. Would you like me to? Also, remember to send this email to [email protected] for the fastest support on this topic.

Are you satisfied with this email template?

Just sent it.

Hello! Are you experiencing issues sending or exporting photos in the Lightroom app on your Android device? Could you please share a bit more about the exact problem? For example, are you unable to export images, send them to other apps, or is there an error message showing? This will help me guide you better.

Meanwhile, here are some quick general steps that often resolve sending/exporting issues in Lightroom Mobile on Android 10:

1. Restart the Lightroom app: Fully close Lightroom and reopen it. This can clear temporary glitches.
2. Check storage space: Make sure your device has enough free storage to export or send photos.
3. Ensure images are fully synced: If you use cloud sync, open Lightroom web (https://lightroom.adobe.com) and verify your images are all uploaded and in sync.
4. Check internet connection: A stable connection helps if you export cloud-based files or send to other apps.
5. Update Lightroom: Confirm your Lightroom app is updated to the latest version from Google Play Store.
6. Try exporting again after reboot: Restart your device and attempt the export/send again.
7. Clear cache: Go to Settings > Apps > Lightroom > Storage > Clear Cache (do not clear data yet).
8. Sign out and back in: Signing out of your Adobe account in Lightroom and signing back in can resolve account-related sync issues.

If the problem persists or you see specific error notifications like "Failed to send" or similar, please tell me the exact message and when it occurs.

For more detailed Lightroom known issues and fixes for export or sending problems, you can check Adobe's official page here:
Known issues in Lightroom - Adobe Help

Would you like me to guide you through any of these steps in more detail? Let me know! Are you satisfied with this initial solution?