[Session] Calls don't work, the intended recipient does not see when a call is missed

D
dan
1 year ago In Session
calls don't work, the intended recipient does not see when a call is missed

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Hi there! I’m sorry to hear that you’re experiencing issues with missed calls on Session. Let's work together to figure this out.

First, can you confirm if the intended recipient has the Session application open when the calls are being made? It's important for missed call notifications to be received. Additionally, could you let me know if this issue occurs with all contacts or just specific ones?

Here are a few steps we can try:

1. Check Notifications: Ensure that notifications for Session are enabled on the device. Go to Settings > Apps > Session > Notifications, and make sure they are active.

2. Network Connectivity: Check if both the caller and recipient have a stable internet connection. If either party has a weak connection, it can affect call visibility.

3. App Updates: Ensure that both you and the recipient have the latest version of the Session app. Outdated versions may have bugs that can cause missed call issues. You can check for updates in the Google Play Store.

4. Session Settings: Open the Session app and go to your settings to confirm that the call features are enabled. Sometimes settings can accidentally be switched.

5. Reinstall the App: If the problem persists, try uninstalling and then reinstalling the Session app. This can sometimes resolve underlying issues.

If you've tried all these steps and still don’t see the missed calls, we may need to reach out to higher-level support for further assistance. You can contact support at [email protected] for more specialized troubleshooting.

Let me know how these steps go! Are you satisfied with the solution I provided?

D
dan
1 year ago

did all of that dos not work

user
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90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thank you for your patience! Since you've already tried the basic troubleshooting steps and the issue persists, let's explore some further options.

1. Clear Cache and Data: Sometimes, the app's cache can cause issues. Go to Settings > Apps > Session > Storage, and select both "Clear Cache" and "Clear Data." Note that clearing data will reset the app, so you may need to log in again afterward.

2. Device Settings: Make sure that battery optimization for the Session app is turned off, as it can hinder its ability to function properly. You can find this setting under Settings > Battery > Battery Optimization, then find and select Session, and choose "Don't Optimize."

3. Check App Permissions: Ensure that Session has permission to access your contacts and make calls. You can check this in Settings > Apps > Session > Permissions and ensure that necessary permissions are granted.

4. Reboot the Device: Sometimes a simple reboot can resolve underlying issues. If you haven't done this yet, please try restarting your Android device.

5. Test Network Settings: If you’re on Wi-Fi, try switching to mobile data or vice versa. Sometimes, the type of connection can affect call quality and visibility.

6. Check for App Conflicts: If you have other communication apps installed, there might be conflicts. Temporarily disable or uninstall other communication apps to see if the issue resolves.

If you’ve tried all of the above and the problem remains, it might be best to contact support directly for a personalized investigation into your account. You can reach out at [email protected] for more advanced help.

Please let me know how it goes or if you have any questions about these steps! Are you satisfied with the solution I provided?

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