Hi there! I see you’re experiencing sound issues on the FloSports app where sound works only during commercials but not during the actual content. That’s a pretty unusual situation, but let’s try to get this sorted out for you.

Just to clarify a couple of things first:
- Are you using the FloSports app directly on your Windows device through a browser that uses WebKit engine, or is this on another device like a smart TV, Roku, or casting from your Windows PC?
- Have you tried any troubleshooting steps so far like restarting the app, checking volume controls, or reinstalling?
- Does this happen for all videos/events or just certain ones?

Once I have a bit more detail, here are some general steps that often help resolve sound issues like this:

1. Check Volume and Audio Settings:
- Make sure the device volume is up and not muted.
- Check if the FloSports player has its own volume slider and ensure it’s not muted.
- If you are using external speakers or headphones, confirm they are properly connected and working for other apps or videos.

2. Clear Browser Cache or App Data:
Since you’re on Windows with a WebKit browser, clearing your browser cache and cookies can help with playback glitches.
- In your browser settings, find the section for clearing browsing data and clear cache and cookies for the flo sports site.

3. Update Your Browser:
- Make sure your browser is up to date as older versions may have compatibility issues with streaming audio.

4. Try a Different Browser:
- Sometimes compatibility issues cause strange behavior. If possible, try loading FloSports on Chrome, Firefox, or Edge to see if the sound issue persists.

5. Adjust Audio Output Device on Windows:
- Right-click the sound icon on your taskbar -> Open Sound settings.
- Make sure the correct output device is selected (speakers, headphones, etc.).

6. Reinstall FloSports App (if applicable):
- If you use an app on another device or casting, uninstall and reinstall the app to get a fresh copy.

7. Check for Known Issues:
- Some users have reported similar issues in forums with sound only during commercials, sometimes related to ad audio being sent differently. If you are casting, this can also happen.1

If after these steps the problem still occurs, it might be a more complex issue possibly related to how the app or site handles audio streams. In that case, I can help you escalate to FloSports support or look into deeper troubleshooting.

Let me know what you’ve tried and your setup details, and we’ll get this fixed! Are you satisfied with this initial guidance?

I have tried on my TV, on my Iphone and one my computer. I've clicked on other games going on and they have sound

Thanks for sharing those details! So you’ve tested on your TV, iPhone, and computer, and sound works on other games except for this particular event or broadcast. That helps narrow it down quite a bit.

Since the issue is isolated to certain events with sound only during commercials, and it happens across multiple devices, it suggests it might be related to the specific stream or how audio is handled for that event rather than a device or app problem.

Here’s what I recommend next:

1. Check Event Details:
- Sometimes archived or certain live streams on FloSports may have limited or no audio except for ads or commercials. This is sometimes due to broadcast rights or technical constraints.
- You can check FloSports help pages or event descriptions to see if any audio limitations are noted for that event.3

2. Try Re-Selecting Audio or Language Tracks:
- Some events offer multiple audio streams (like commentary or alternative language tracks). If available, try toggling the audio or language options on the player interface to see if sound returns.

3. Confirm App and Device Updates:
- Make sure your FloSports app is updated on all your devices, especially the TV app, as some older versions have reported sound inconsistencies.4
- Also confirm your device OS and browser are updated.

4. Test Different Network Connection:
- Sometimes network glitches affect stream segments including audio. Test switching from Wi-Fi to a wired connection or vice versa.

5. Contact FloSports Support:
- Since this seems stream-specific across devices, it would be good to report the issue directly to FloSports so their engineering team can investigate. You can contact them at [email protected] or via their support center.1

If you want, I can help draft a detailed report for the support team including what devices, OS, and browsers you’ve tested and the exact stream/event affected.

Does this sound like the right direction? Are you satisfied with these suggestions so far?