Hi! I see that you're having trouble logging in to the ViHealth app on your Android device. To get this sorted out, could you tell me a bit more? For example:
- Are you getting any specific error messages when trying to log in?
- Have you just created your account, or have you been using the app before?
- Have you tried logging in with the exact same username and password on another device or the web?

Once I have a bit more info, I can guide you through the best steps to fix this. Meanwhile, here are some quick initial checks you can try:

1. Check your internet connection. Sometimes poor connectivity can cause login issues.
2. Ensure your app is updated. Go to Google Play Store and see if there’s an update pending for ViHealth.
3. Restart your phone. This refreshes system processes that might be causing the problem.
4. Clear app cache. On your Android 10 device:
- Go to Settings > Apps > ViHealth > Storage.
- Tap "Clear Cache." (Avoid “Clear Data” for now, as it may delete your settings.)
5. Try to log in again.

If this doesn’t resolve it, please let me know the error message or behavior, and whether you’ve tried reinstalling the app or resetting your password. That way, I can give you the next best steps.

Are you able to share those details?

Since yesterday have been unable to log in. My phone was recently updated, reinstalled app, requested new password but didn't receive an email. Before reinstalling it stayed on start screen. After reinstalling it hangs on the login screen.

Thank you for sharing those details. Since you mentioned your phone was recently updated, you reinstalled the ViHealth app, and the app now hangs on the login screen while also not sending password reset emails, let’s try some targeted steps to address this:

1. Check your email spam/junk folder: Sometimes password reset emails end up there. Also, verify your email filters or any blocked senders that might be preventing the email from arriving.
2. Verify your internet connection: A stable network is essential for login and email receipt. Try switching between Wi-Fi and mobile data to test if the problem persists.
3. Clear app cache and data again: Since the app hangs on the login, clear both Cache and Data this time on your Android 10 device:
- Go to Settings > Apps > ViHealth > Storage
- Tap “Clear Cache” and then “Clear Data” (Note: This will remove saved app settings but might help fix corrupted login info.)
4. Restart your device: After clearing data, reboot your phone to refresh system settings.
5. Check app permissions: Ensure ViHealth has permission to access the internet, storage, and send notifications. You can check this under Settings > Apps > ViHealth > Permissions.
6. Try resetting your password from a web browser: Sometimes resetting via the app has issues after updates. If ViHealth has a website login portal, try requesting a password reset there.
7. Contact ViHealth support if reset email still doesn’t arrive: Since the reset emails are not reaching you, it might be due to an account or server issue. You can reach out directly to ViHealth support or their helpdesk email for assistance.

Given that the problem started after your phone update and reinstall, the app’s stored data or compatibility might be causing this login hang or email issue. If the above steps don’t fix it, I recommend escalating with ViHealth’s technical support team with the exact error behavior you see, as they can verify account status and backend issues1 2.

Please try these and let me know how it goes! Are you satisfied with these instructions, or shall I assist you further?