Hi there! I understand you're having trouble adding more pictures to an existing frame because the code on the frame says "expired." Let's get this sorted out together.

To help me better, could you tell me:
- Are you trying to add photos through a connection code or QR code shown on the frame?
- When you say you deleted and re-added, do you mean you removed the frame from the app and tried reconnecting?
- Is the frame currently online and connected to WiFi?

Usually, for VPhoto frames, connection codes have a limited time validity—often around 12 hours. After that, the code expires, and you need to generate a new one directly from the frame itself. Since your code says "expired," it likely means you need to get a fresh code.

Here's what I recommend you try step-by-step:

1. On your VPhoto digital frame, navigate to the settings menu and find the option labeled "My Frame" or something similar.
2. Request a new connection code or QR code from there. This will be valid for a limited time.
3. On your iPhone (iOS 18.4.1), open your VPhoto app and enter the new code to reconnect.
4. Once connected, try adding photos again to the existing frame.

If you don’t see the option to generate a new code or the code keeps expiring quickly, try rebooting the frame first (turn it off and back on) before generating the new code.

Could you please try these steps and let me know if you can get a new code? If the problem persists, we can dig deeper into settings or consider account or software issues.

Are you satisfied with this solution so far?

Where do I request new code?

Thanks for asking! To request a new connection code for your VPhoto frame, you need to do it directly on the frame itself. Here’s how you can find it:

1. On your VPhoto digital frame, go to the main interface.
2. Navigate to Settings.
3. Select My Frame.
4. In this menu, you should see a new connection code or QR code displayed that you can use to connect your device or app.

This new code replaces the expired one and is usually valid for a limited time (often around 12 hours). Once you have this new code, open your VPhoto app on your iPhone, and enter or scan the code to reconnect and add your photos.

If you have trouble locating the Settings or My Frame menu on your specific frame model, please let me know the model or a description of the interface, and I can guide you more precisely 3 6

Are you able to find this option on your frame?

Not getting new connection code

Thanks for letting me know you’re not getting a new connection code. Let’s troubleshoot this carefully to get it working.

Here are key things to check and steps to try:

1. Check Wi-Fi Connection on the Frame:
The frame must be connected to a stable Wi-Fi network for it to generate a new code. Please make sure the frame is connected properly. You can usually find Wi-Fi settings in the frame’s Settings menu.

2. Restart the Frame:
Sometimes a simple reboot helps. Turn the frame off, wait 10 seconds, then turn it back on. After it restarts, try to get the connection code again from the My Frame section in Settings.

3. Look for an Option to Generate or Refresh Code:
In the My Frame section, if the QR or numeric code isn’t showing automatically, try clicking or tapping any button like “Refresh code” or “Get new code,” if visible.

4. Ensure You Are Using the Official VPhoto Frame and App:
Some features or codes are device- and software-specific. Make sure your frame’s firmware is up to date and you’re using the latest VPhoto app version on your iPhone (check the App Store).

If after these steps you still don’t see a new code generated, it might be a software glitch or a connectivity problem with the frame talking to VPhoto’s servers.

In that case, here’s what I recommend:
- Double-check your Wi-Fi network’s stability and password.

- If possible, connect the frame to another Wi-Fi network temporarily to test.

- If none of this works, please contact VPhoto support directly via their email [email protected] with your frame model and details; they can check for server-side issues or guide you on a firmware update.

Would you like me to help you check your frame’s network connection settings now? Or is there anything else about the frame’s interface you can describe that might help me guide you further?

Let me know!