Hello! I’m Pierre. I understand that the items in your CIDER app are not loading. Let’s work together to get this resolved.

First, could you tell me a bit more?
- Are you having trouble loading all items, or just specific ones?
- Does the app show any error messages when they don’t load?
- Have you tried restarting the app or your iPhone already?

While you check those for me, here are some common and effective steps you can try:

1. Check Your Internet Connection: Since loading relies on internet, please confirm your iPhone is connected to a stable Wi-Fi or cellular network.

2. Restart the App: Close CIDER completely by swiping it away in the app switcher, then open it again.

3. Restart Your iPhone: Sometimes this simple refresh can clear minor issues.

4. Update the CIDER App: Make sure you have the latest version of CIDER installed from the App Store. Outdated versions can cause loading problems.

5. Clear Cache or Data: Although iOS apps don’t have direct cache clearing like Android, you can try uninstalling the CIDER app and reinstalling it fresh. This can eliminate any corrupted stored data.

6. Check for iOS Updates: Your device is on iOS 18.7 — make sure this is the latest update, as system updates can improve app performance.

If none of these fix the issue, the problem might be on the app's server side or a software bug. In that case, I can guide you with some advanced troubleshooting or connect you with CIDER’s more technical support.

Please let me know what you’ve already tried and any details from your experience!

Are you ready to proceed with these steps?