Hi there! It sounds like your SiriusXM app is stuck on a mode on your phone, and your phone itself is also unresponsive. I want to make sure I understand—what kind of phone are you using? Also, is your phone completely frozen (won’t respond to taps or buttons), or is it just the SiriusXM app that’s stuck while the rest of the phone works?

In the meantime, I can suggest a few steps that generally help with apps that get stuck and phones that become unresponsive:

1. Force Restart Your Phone:
Since the phone is unresponsive, try holding down the power button for about 20-30 seconds until it restarts. This can clear temporary issues causing the freeze. Don’t worry; this won’t erase your data.

2. After Restart, Clear App Cache (if your phone allows it):
On Windows-based phones or Androids, you can go to Settings > Apps > SiriusXM > Storage > Clear Cache. This helps remove temporary files that may cause the app to freeze.

3. Update or Reinstall the SiriusXM App:
Once your phone is working, try uninstalling the SiriusXM app completely and then reinstalling the latest version from your app store. Sometimes app updates fix these issues.

4. Check for Phone Software Updates:
It’s good to check if your phone’s operating system has updates because sometimes system bugs affect app performance.

If after the force restart your phone is still freezing or the app freezes again, could you please let me know the exact model of your phone and which version of the SiriusXM app you have installed? That way, I can help you further.

Does this sound like a good place to start? I’m here to walk you through any steps!