Hi there! I understand your Sky Guide app keeps crashing on your Mac running OS X 10.15.7, and you've already tried re-downloading it but it’s still not working. Let's see what we can do to fix this together.

First, can you tell me a bit more? For example, does it crash right when you open it, or after a few minutes? Are there any error messages or specific actions that cause it? This will help me tailor the solution better.

Meanwhile, here are some steps we can try, starting from simple and going towards more detailed fixes:

1. Restart your Mac: Sometimes, a fresh start clears temporary glitches affecting apps.

2. Force quit the app: Press Command + Option + Escape, select Sky Guide, then click "Force Quit." After that, try opening it again.

3. Check for macOS updates: Go to Apple menu > System Preferences > Software Update. If there’s an update available for macOS 10.15.7, installing it may resolve compatibility issues.

4. Clear app cache and preferences:
- Open Finder.
- Hold down Option and select "Go" from the menu, then click "Library."
- Go to the "Caches" folder, look for any folder or files related to Sky Guide, and delete them.
- Similarly, in the "Preferences" folder, look for files that may be named like com.skyguide.plist or similar and delete them.

5. Create a new user account on your Mac: This can help determine if the problem is with your user profile. You can create a guest or new user account via System Preferences > Users & Groups, then try running Sky Guide there.

6. Check for any Sky Guide app updates: Even if you reinstalled, sometimes the app store may have newer versions or patches.

7. Disable any VPN or security software temporarily: Sometimes, these can conflict with app connectivity.

If after these steps you’re still experiencing crashes, please let me know the details of when the crash happens and any messages you see. That will help us dive deeper or consider contacting the app developers or checking for server-side issues.

Are you able to try these steps and tell me what happens?

It’s and iPad 11

Ah, thanks for clarifying that you are using the Sky Guide app on your iPad 11. That helps a lot!

The latest Sky Guide app version requires iPadOS 17.0 or later to work properly. If your iPad 11 is not updated to iPadOS 17 or beyond, this incompatibility can cause the app to crash frequently or fail to launch.

Could you please check your iPad’s current iPadOS version by going to:

Settings > General > About > Software Version

If it’s lower than iPadOS 17.0, you will need to update your iPad to the latest operating system available:

1. Plug your iPad into power and make sure you are connected to Wi-Fi.
2. Go to Settings > General > Software Update.
3. If an update to iPadOS 17 or later appears, tap Download and Install.
4. Follow the instructions to complete the update.

After updating, try opening the Sky Guide app again to see if the crashing stops.

If your iPad is already on iPadOS 17 or higher and the crashes continue, please let me know, and we can look into other possible fixes. But updating the OS is a crucial first step because the app store states this minimum requirement explicitly1.

Let me know your iPadOS version and how it goes!

Sorry I mean iPadOS 26.0.1

Thanks for letting me know you're using iPadOS 26.0.1. That’s the very latest, so we can rule out compatibility issues with the OS version itself. Now, let’s focus on some causes and fixes specific to this iPadOS version and Sky Guide app behavior.

There have been some reports of apps, including Sky Guide, having issues on iPadOS 26.0.1 related to background processes and refreshing, which can cause crashes. Here’s what I recommend trying:

1. Turn off Background App Refresh for Sky Guide:
- Go to Settings > General > Background App Refresh.
- Either toggle it off completely or find Sky Guide in the list and disable it. This stops the app from refreshing in the background, which sometimes leads to instability on iPadOS 26.0.1.

2. Check Location Services Permissions:
Sky Guide relies on Location Services to work properly.
- Go to Settings > Privacy > Location Services.
- Make sure Location Services is enabled.
- Scroll down to Sky Guide and ensure location access is “While Using the App” or “Always.”

3. Force quit and restart Sky Guide:
- Swipe up from the bottom of the screen and pause to open the app switcher.
- Swipe the Sky Guide card up to force quit it.
- Relaunch the app.

4. Restart your iPad:
Sometimes a simple reboot can clear temporary glitches caused by updates or running multiple apps.

5. Check for Sky Guide App Updates:
Even with the new iPadOS, the developer may have released an update to address bugs.
- Open the App Store, tap your profile icon, then scroll to Updates.
- See if Sky Guide shows an update and install it.

If you’ve done all of these and the app still crashes, it may be worth visiting the Sky Guide support site for any known issues or contacting their developers directly through their support portal1.

Would you be able to try turning off Background App Refresh and checking the location settings first? Let me know how that goes, and we’ll take it from there! Are you satisfied so far with this approach?

What about a iPadoS 18.7.1

Thanks for asking about Sky Guide app compatibility with iPadOS 18.7.1! Good news: Sky Guide requires iPadOS 17.0 or later, so your version 18.7.1 is fully supported by the app. This means there should be no inherent compatibility problem between Sky Guide and iPadOS 18.7.1, and the app should run smoothly under this operating system version1.

If you're still experiencing crashing or other issues on iPadOS 18.7.1, the problem is likely related to app-specific settings, permissions, cache, or a bug rather than an OS incompatibility. You can try the troubleshooting steps I shared earlier, such as:

1. Force quitting and relaunching the app
2. Checking and adjusting Location Services permissions
3. Turning off Background App Refresh for Sky Guide
4. Restarting the iPad
5. Making sure the Sky Guide app is updated to the latest version

Since iPadOS 18.7.1 is a recent update that includes bug fixes and security improvements, also confirm that your Sky Guide app version is current, as developers sometimes release updates shortly after OS releases to maintain compatibility and fix bugs6.

If after these steps issues persist, I can help explore deeper fixes or guide you to Sky Guide’s direct support resources3.

Are you able to try those steps now with your iPadOS 18.7.1? Let me know how it goes!