Hi there! I understand your Sky Guide app keeps kicking you out on your iPad with iPadOS 18.7.1. You mentioned you tried every solution already. Just to make sure I’m on the right track, could you share a bit about what you have tried so far? For example, have you restarted the device, updated the app, cleared cache, or reinstalled it? Also, does the app crash immediately upon opening or after some usage?

This will help me tailor some ideas to fix it effectively.

I have done all the ideas you said

Thanks for letting me know you’ve already tried the usual steps like restarting, updating, and reinstalling. That definitely helps narrow things down.

Since Sky Guide keeps kicking you out on your iPad with iPadOS 18.7.1, and you’ve done the common fixes, let’s try a few other things focused on your account and device settings:

1. Check Your Account Status: Sometimes the app might log you out if there are account issues. Open Sky Guide on a different device if possible or log in on their website to confirm your account is active and in good standing.

2. Verify Location Services: Sky Guide relies on location data for many features. On your iPad, go to Settings > Privacy > Location Services, then make sure Location Services are turned ON for Sky Guide specifically. If location access is restricted or set to “Never,” the app may behave unpredictably.

3. Check Background App Refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Sky Guide. Sometimes apps need this permission to maintain state during use.

4. Clear App Data (if possible): Unlike iOS, iPadOS doesn’t give direct cache clear options. But you can try deleting the app completely, then restart your iPad before reinstalling it.

5. Look for Device-Specific Issues: Since you’re on iPadOS 18.7.1, it's a newer OS version. Double-check if the app itself has an update that explicitly mentions compatibility with this iPadOS version.

If none of these solve it, there could be a bug or an incompatibility with the recent OS update. I recommend also checking the Sky Guide support page where specific known issues and fixes sometimes get posted: https://support.fifthstarlabs.com/ 1

Would you be able to try those and let me know what happens? We can dig deeper or consider escalating if needed.