[PBR] App works great on iPhone, but we get an internal server error on our don’t tv. I reported this on je

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Gale Glenn
11 months ago In PBR
App works great on iPhone, but we get an internal server error on our don’t tv. I reported this on je

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Charlotte Green

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11 months ago

Hi! I understand your PBR app works well on your iPhone, but you're encountering an internal server error on your Don’t TV. Thanks for mentioning that you already reported this.

Just to clarify a couple of things before we proceed:
- What exact error message do you see on the Don’t TV? Is it a "500 Internal Server Error" or something else?
- Have you tried restarting the TV or the app on the TV?
- Is the Don’t TV connected to the same network as your iPhone?

Meanwhile, here’s a quick step-by-step plan to try:

1. Restart the Don’t TV: Power off the TV fully, unplug it from power for about 30 seconds, then plug it back in and power on. This can clear temporary glitches.
2. Check Internet Connection on TV: Make sure the TV is connected to the internet without any restrictions or VPNs that might block app data.
3. Clear Cache / Reinstall PBR app on TV: If your TV supports it, clear the app cache or data from settings, or uninstall and reinstall the PBR app.
4. Check for TV firmware updates: Sometimes outdated TV software causes app issues, so make sure the TV’s firmware is up to date.
5. Verify Network Settings: If your network uses VPNs, proxies, or specific routes (like PBR - policy-based routing), these can sometimes cause server errors on smart TV apps. It might help to temporarily disable these to test.

If you've already tried these or if the error persists after trying them, please let me know any extra details you observe, including exact messages or behavior. That can help narrow down if it’s a local TV app issue or something on the server side.

Are you able to try these steps? Let me know how it goes or if you have other info!

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