[Modivcare] Hello, I'm having difficulty signing in, I keep getting an error message, I have tried several times.

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Sharone Tate
1 year ago In Modivcare
Hello, I'm having difficulty signing in, I keep getting an error message, I have tried several times.

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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hello! I’m sorry to hear you’re having trouble signing in. Let’s work through this together to get you back in.

First, can you let me know the error message you’re seeing when you try to sign in? Also, have you confirmed that you’re using the correct username and password?

If you’re unsure about your password or need to reset it, you can use this link to recover it: Recover Password.

Let’s start from there, and I’ll guide you further based on what you find!

S
Sharone Tate
1 year ago

It says information is invalid for [email protected]

user
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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

Thank you for sharing that information. It sounds like there might be an issue with the credentials you're using to sign in. Let's try a few steps to resolve this:

1. Check Username and Password: Please double-check that you're entering your email address and password correctly. Pay attention to any potential typos or case sensitivity.

2. Password Reset: If you’re unsure about your password, I recommend trying to reset it. You can use the link I mentioned earlier: Recover Password. Make sure to follow the instructions in the email you'll receive.

3. Clear Browser Cache: Sometimes, clearing your browser’s cache can help resolve sign-in issues. Here’s how you can do that:
- Open your WebKit browser.
- Go to the settings or options menu.
- Look for the section on privacy or browsing data.
- Select the option to clear your cache and cookies.

4. Try a Different Browser: If clearing the cache doesn't help, you might want to try signing in using a different browser to see if that makes a difference.

After trying these steps, let me know if you're still facing the same issue, and we can explore more options together!

S
Sharone Tate
1 year ago

I will try your suggestions.

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
1 year ago

Great! I appreciate your willingness to try those suggestions. If you still have trouble after trying those steps, please let me know.

In the meantime, if you need to reach out for further assistance, you can find various contact options for Modivcare on their website. Here’s the link to their Contact Us page for more information.

Let me know how it goes, and I’m here to help if you need more assistance!

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