Hi there! I understand that your Modivcare WellRide driver app is cycling repeatedly and not progressing—let’s get that sorted out together.

To start, could you tell me if this cycling happens right after launching the app, after signing in, or when performing a specific action? Also, have you tried any troubleshooting steps so far?

Meanwhile, here’s a basic step-by-step approach to try resolving this kind of loop issue on your Windows device using the WebKit browser:

1. Clear Your Browser Cache and Cookies: Sometimes, cached data can cause apps to misbehave. Since your device is Windows with WebKit (likely Microsoft Edge or a Chromium-based browser), here’s how:
- Open your browser settings.
- Find “Privacy and security” and select “Clear browsing data.”
- Choose to clear cache and cookies from at least the past day or more.
- Restart the browser and try the app again.

2. Sign Out and Sign Back In: If the app allows login, try signing out completely and then signing back in.

3. Check for Browser Updates: Ensure your browser is up to date, as outdated versions can cause compatibility problems.

4. Try Using an Alternate Browser: If possible, try accessing the WellRide app on another browser like Chrome or Firefox to see if the problem persists.

If none of these work, it might be an app-side issue or something related to your account. In that case, I’d recommend contacting Modivcare’s Member Experience team directly at 1-800-486-7647 or via their support form on mymodivcare.com for tailored assistance1 3.

Let me know what you find after trying these steps, and I’ll help you further! Are you able to try clearing the cache first?