Hi there! Thanks for reaching out about the issue with duplicate scans when importing into SimplyWise. That does sound like something we should look into together.

To start, can you tell me a bit more about how you’re importing the scans? For example:
- Are you importing them from your email, directly scanning within the app, or uploading files?
- Does this duplication happen with every import or only sometimes?
- Are the duplicates exact copies or do they have slight differences (like timestamp or file name)?

Knowing these details will help me guide you better. Meanwhile, here are a few simple things to check to help address duplicates when importing scans:

1. Check for automatic retry/import settings
Sometimes if the app or connection is slow, it may retry importing the same scan multiple times. Let’s see if you have any auto-retry or import frequency settings enabled.

2. Avoid importing the same file multiple times
If you’re importing from a folder or email inbox, make sure the same file hasn’t already been imported. The app sometimes can’t detect duplicates if filenames or metadata differ slightly.

3. Clear cache or temporary import data
Sometimes leftover temporary data can cause repeated imports. On your Windows device, try closing SimplyWise, then clearing the app’s cache or temporary files (you might find this option in app settings or you may need to delete temp files manually in your user folder).

If you’ve already tried those or it still continues, we can dig further into app version, network conditions, or your file sources.

Would you be able to share how you usually import scans and if anything from the above sounds familiar? That way, I can provide tailored steps to resolve this!

When importing scans, SimplyWise creates a duplicate. Sometimes several duplicates! This happens when uploading files. They are exactly the same. Seems like it happens more often than not.

Thanks for the extra details! Since you’re uploading files and the duplicates are exact copies, it looks like the app might be importing the same files multiple times during the upload process. This is a known behavior sometimes caused by the app’s handling of file detection on import.

Here’s what we can try step-by-step to help resolve the duplicate imports:

1. Check Import Settings – Disable Automatic Fetching (if available)
Look in SimplyWise app’s settings for an option like “Automatic fetching for new files” or “Auto-import.” If this is enabled, try turning it off. Sometimes this feature monitors folders and imports repeatedly, creating duplicates.

2. Ensure Files are Fully Uploaded Once Before Re-Import
After uploading files, wait a moment before trying to upload any again. Network interruptions or slow connections can cause the app to retry the upload, leading to duplicates.

3. Clear Temporary or Cache Files
On your Windows device, close SimplyWise and clear any temporary files or cache the app may store. This can stop it from confusing a previous upload as a new one.

4. Update SimplyWise to the Latest Version
Make sure your app is fully up to date. Some older versions had bugs around duplicate imports that may already be fixed in updates.

5. Manually Check for Duplicates and Remove Them
If duplicates still appear, go through your library and delete duplicates manually to clean it up.

Additionally, I looked for relevant guidance and found a similar duplicate import issue discussed in another app’s settings, recommending disabling automatic fetch or background import features to avoid duplicates2.

If these steps don’t solve the problem or you don’t see such settings, please let me know your SimplyWise app version and details about how you upload files (e.g., drag-drop, file explorer import, from cloud), and I’ll help you dig deeper.

Are you comfortable trying those adjustments? Let me know if you want me to guide you through any step!

I drag and drop.

Thanks for letting me know you use drag and drop to upload your scans. That helps narrow things down!

From what I see, SimplyWise does support drag-and-drop uploading for documents and receipts, but there isn’t much detailed info available about specific settings or features tied to duplicates for this workflow in the official FAQs or videos1.

Given that, here are some targeted steps you can try to reduce or eliminate those duplicate uploads when drag-dropping files:

1. Drag and drop files in smaller batches:
Sometimes uploading many files at once can cause the app to register the same files multiple times, especially if the process is interrupted or slow. Try uploading fewer files at a time and see if duplicates still happen.

2. Wait briefly between drag-and-drop uploads:
After dropping files in, wait a few moments before adding more. This allows the app to process the upload fully and avoids accidental double imports.

3. Check for background sync or auto-import:
Although not clearly documented, check SimplyWise settings to see if there’s any option enabled to auto-monitor folders or auto-import files. If found, try disabling it temporarily to see if that prevents duplicates.

4. Update SimplyWise to the latest version:
Make sure you are running the newest version of the app on your Windows device. Updates often include bug fixes that could address this duplicate issue.

5. Clear app cache or temporary files:
Closing the app and clearing cache can remove any residual data that may cause the app to think it needs to re-import files.

If duplicates keep appearing despite these steps, the issue may be related to how the app tracks uploaded files during drag-and-drop on Windows. In that case, I’d recommend contacting SimplyWise support directly at [email protected] with details on your app version and Windows 10 setup for deeper troubleshooting.

Let me know if you'd like me to guide you step-by-step through any of these suggestions! Are you ready to try these?