Hi! I’m Alice Johnson. I see you’re having trouble logging in and making transfers through the Enjaz App. Let’s get to the bottom of this together.

Could you please let me know:
1. Are you unable to log in at all, or do you manage to log in but face issues when trying to make a transfer?
2. If you can’t log in, are you getting any error messages? If yes, what do they say?
3. Have you recently updated any account information or the app itself?
4. What method do you use to log in (Iqama number, Saudi National ID, or something else)?

This info will help me guide you more specifically. Meanwhile, here’s a general step-by-step that often helps resolve common Enjaz App login and transfer issues:

1. Check App Version: Make sure your Enjaz App is updated to the latest version from the official app store. Older versions sometimes cause login or transaction failures.

2. Verify Internet Connection: Ensure your Windows device has a stable internet connection. For WebKit browsers, connectivity issues can stop the app from communicating with servers.

3. Clear Cache and Cookies: Since you’re using a browser to access the app, clearing your browser’s cache and cookies can resolve session-related login troubles.

4. Login Credentials: Double-check your login credentials for any typos, and ensure you’re using the correct ID/method requested by the app.

5. Account Status: Sometimes the account requires an information update. Log in via the Albilad App or Albilad Net portal and check if there’s any pending notification asking you to update your information.

6. Try Another Device or Browser: If possible, try logging in and making transfers on a mobile device or another browser to see if the issue is specific to your current setup.

If you’ve already tried any of these steps, please let me know so I can suggest more advanced troubleshooting or assist you with contacting dedicated customer care.

Are you satisfied with this initial guidance, or would you like me to walk you through any of these steps in detail?