Hi! I see you're encountering the 009999 money transfer error when trying to send money via the Enjaz App ATM. That must be inconvenient. To help you better, could you share if this happens every time you try, or just occasionally? Also, have you verified your account details and the recipient's information before the transfer?

Meanwhile, here are some general steps that usually help with this kind of error:

1. Check Account Balance: Ensure you have sufficient funds for the transfer plus any fees.
2. Verify Recipient Details: Doubling-check the recipient's name, account number, and country are entered correctly.
3. Try a Different Enjaz Machine: Sometimes, the specific ATM may have network or service issues.
4. Restart Transaction: Cancel and start the transfer process fresh to avoid any session glitches.
5. Update Software: Confirm that your Enjaz App or ATM software is up to date; outdated versions might cause errors.
6. Contact Bank Support: If the error persists, it might be related to your account or the bank’s system. You can reach out to Bank Albilad’s support directly.

The bank page on Enjaz self-service machines doesn’t specifically mention error 009999 details but highlights 24/7 remittance availability through these machines1.

Would you like me to guide you through contacting their support in a way that speeds up resolution? Meanwhile, let me know if you tried any of these steps already.

same account before I was sent money. so account has no issue. I already talk with brunch they told me call help line number

Thanks for letting me know that your account worked before and that the branch advised contacting the helpline. Since the issue persists despite the account being fine, it's likely something related to the system or transaction limits.

Here’s what I recommend next:

1. Call the Enjaz Customer Service Helpline:
You can reach them at 8005000300. This direct line is dedicated to Enjaz services and can provide real-time assistance with transfer errors like the 009999 one. They can check if there are temporary system issues, limits on your account, or specific details about this error code.

2. Provide Details During the Call:
Mention the exact error code (009999), the ATM location, your transaction details, and that your account was previously working for money transfers. This will help speed up diagnosis.

3. Try Using the Enjaz App for Transfers:
If the ATM transaction continues to fail, you might want to try transferring money through the Enjaz App on your smartphone or PC. The app offers international transfers and could bypass ATM-related issues.

4. Check for Service Announcements:
Sometimes maintenance or outages can cause temporary errors. The official Enjaz website or their social media pages occasionally post updates.

If you want, I can guide you on how to use the Enjaz App for a quick transfer as an alternative while the ATM issue is being resolved.

Also, you can use the bank’s official customer care email for detailed queries: [email protected]2 .

Would you like help contacting the helpline or using the app?

give me link off enzaz bank mobile app

Sure! Here are the official links to download the Enjaz App for mobile devices:

- For Android devices, you can download it from Google Play Store here:
Download Enjaz App on Google Play

- For iOS devices (iPhone/iPad), you can download it from the Apple App Store here:
Download Enjaz App on Apple Store

If you want, I can also guide you on how to use the app for your money transfers. Would you like that?

Customer Service Helpline 24 hours open?

Hi! Yes, the Enjaz customer service helpline is available 24 hours a day, 7 days a week. You can call their toll-free number 8005000300 any time you need assistance with your money transfers or issues related to the Enjaz services23.

This round-the-clock availability ensures you can get support whenever you encounter problems like the 009999 error or other queries related to your Enjaz transactions.

If you want, I can help you prepare the details to provide to them for a quicker resolution. Would you like that?