Hi there! It sounds like you're having some trouble with Precious not pulling in new photos or updating scans. Let's work through this together.

To begin, could you tell me if you have recently made any changes to your settings or if you've updated the app? Also, are you experiencing this issue continuously, or did it start suddenly?

Here are some initial steps we can try to troubleshoot this issue:

1. Check Storage Space: Make sure your device has enough storage available for new photos. You can check this by going to Settings > General > iPhone Storage. If it's nearly full, consider freeing up space.

2. App Permissions: Ensure that the Precious app has permission to access your photos. Go to Settings > Privacy & Security > Photos, and check that Precious is allowed to access your photos.

3. Background App Refresh: Make sure that Background App Refresh is enabled for Precious. You can check this by going to Settings > General > Background App Refresh and ensuring it is turned on for Precious.

4. Restart the App: Close the Precious app completely and then reopen it. Sometimes, this can refresh the functionality and resolve small glitches.

5. Reinstall the App: If the issue persists, try deleting and reinstalling the Precious app. This can sometimes fix problems related to the app's data.

If you've already tried some of these steps, please let me know which ones, and we can look at more advanced troubleshooting steps!