Hi there! I understand that you've purchased coins that haven’t been credited to your ReelShort account. Let’s figure this out together.

First, could you please provide me with the following details?
1. When did you make the purchase?
2. What payment method did you use (credit card, PayPal, etc.)?
3. Have you checked your transaction history in the app or your payment account to confirm that the payment has gone through?

Once I have these details, I can guide you through some steps to resolve this issue. Thank you for your patience!

Purchased 3/27/2025, credit card, transaction history shows on the card and in account. The android won't allow me to use them to continue a viedeo.

Thank you for the additional information! Since your purchase was successful according to your transaction history and you’re unable to use the coins for your video on Android, let's troubleshoot this step by step.

1. Check App Updates: Make sure that your ReelShort app is fully updated. Sometimes an outdated version can cause issues. You can check for updates in the Google Play Store.

2. Reboot Your Device: A simple restart can sometimes resolve app issues. Please restart your Android device and try accessing the app again.

3. Clear App Cache: Sometimes, clearing the cache can help with this kind of issue. You can do this by going to:
- Settings > Apps > ReelShort > Storage > Clear Cache.
Then, reopen the app to see if the issue is resolved.

4. Verify Payment Information: It's a good idea to check if your credit card and address information in the Google Play account is up to date. You can follow this guide from Google Play for further assistance: Fix payment issues on your account - Android .

5. Check for Error Messages: If there are any specific error messages when trying to use the coins, please let me know; they can provide clues to the problem.

After trying these steps, let me know if the issue persists, and we can look into it further!

ReelShort purchase visible on credit card but not on app solutions

Thanks for your patience! Based on your situation, it sounds like we may need to contact ReelShort's customer support to resolve the issue, as they can help ensure your account is synced properly with your recent purchase.

Here are the steps you can take:

1. Contact Support: Reach out to ReelShort's support team via email at [email protected]. Provide them with the following details:
- Your account information.
- The date of the purchase (3/27/2025).
- The transaction details from your credit card.
- Explain that you can see the purchase but are unable to access the coins in the app.

2. Resync Account: As noted in a similar user experience, sometimes support may need to resync your account after a purchase, which can take a little time. Be sure to mention that in your email.

3. Verification: If you receive any confirmation or instructions from support, follow those to verify whether the issue is resolved.

Feel free to keep me updated on your progress or if you have any questions about reaching out to support! Are you satisfied with the solution I provided?