Hi there! I’m sorry to hear that your HelloBlink app is connected, and you’ve successfully downloaded a photo, but the printer won’t print. Let’s try to sort this out together.

First, can you tell me which printer model you're using? It can help me provide more targeted steps. Also, are you connecting your printer via Wi-Fi or Bluetooth?

In the meantime, here are some general steps we can check:

1. Wi-Fi Connection: Make sure your iPhone and printer are connected to the same Wi-Fi network. If they're on different networks, the printer won't be able to receive the print job.

2. Printer Status: Check if the printer is turned on and has paper loaded. Sometimes, printers can go offline if there’s an error.

3. Restart Devices: Try restarting both your printer and your iPhone. Sometimes, a simple reboot can resolve connection issues.

4. Update App and Printer Firmware: Ensure that you have the latest version of the HelloBlink app. Also, check if there’s a firmware update available for your printer.

5. Testing Print from Other Apps: Try printing something from a different app (like Photos) on your iPhone to see if the printer responds. This can help us narrow down if the issue is specific to the HelloBlink app or the printer itself.

Let me know about your printer model and connection type, and we'll go from there!

Item #10031

Thanks for the info on Item #10031! It seems like you're using the Hello Blink Sticker Maker, which is a Bluetooth-enabled thermal printer designed for creating custom stickers.

Now, let's troubleshoot the printing issue you're experiencing:

1. Check Bluetooth Connection: Ensure that your iPhone's Bluetooth is turned on and connected to the Hello Blink Sticker Maker. You can check this in your device's settings under Bluetooth. If it’s not connected, select your printer from the list to connect.

2. Printer Paper: Confirm that the sticker paper is loaded correctly in the printer. Sometimes, if the paper is jammed or not loaded right, it can prevent printing.

3. App Settings: Open the HelloBlink app and check if the correct printer is selected. You may have to reselect it. Also, ensure that the photo you want to print is properly selected within the app.

4. Print from the App: Try to print again directly from the HelloBlink app by following these steps:
- Open the app and select the photo you want to print.
- Make sure the settings (like size or border) are correct.
- Hit the print button and see if it begins printing.

5. Firmware Update: Sometimes, the printer may need a firmware update. Check the HelloBlink app or the manufacturer’s website for any available updates.

6. Testing with Other Apps: If it still doesn’t work, try printing an image from your Photos app to see if the issue is specific to the Hello Blink app.

If none of these steps get it working, there might be a deeper issue that requires further assistance. In that case, you could consider reaching out to HelloBlink support at [email protected].

Please let me know if you encounter any issues during these steps or if there's anything else I can help with!